Warranty Services Representative

Associated Materials, LLC•Cuyahoga Falls, OH

2d•$20•Onsite

About The Position

The Warranty Services Representative is responsible for filing, processing, and ordering any parts necessary for window and siding warranty claims as well as handling all communication surrounding those claims with all necessary parties including homeowners, contractors, distributors, and internal Associated Materials employees.

Requirements

High school diploma
Excellent oral and written communication skills
Ability to work in a fast-paced, high-volume environment
Strong customer service skills
Ability to understand and enforce warranty policy
Strong computer skills including Microsoft Office Suite and internet
Ability to prioritize multiple tasks simultaneously
Strong attention to detail
Ability to read maps
Ability to work independently and in team environments

Nice To Haves

Knowledge of SalesForce.com, Docuware, and AS400 experience preferred
Fenestration or building products industry experience preferred

Responsibilities

Initiate, process, and track progress of warranty claims in Salesforce CRM system
Log incoming mail and scan all documents to Docuware document management system
Order Entry in AS400 system for needed parts on approved claims
Learn and maintain working knowledge of warranty coverage and warranty documents
Communicate with homeowners, distributors, and contractors on claim process and approval or denial decisions
Regular communication with Warranty Manager and corporate Warranty Services department
Ability to manage multiple priorities and meet deadlines in high-volume processing department
Ability to follow-up and drive closure to claim execution in support of customer commitments
Ability to work cohesively within a strong team environment and support teammates at all levels
Ability to communicate, both written and verbal with customers, internal organizations across AMI cross functionally
Work with contractors to schedule and support warranty issues
Other duties as assigned.