Warranty Technician

Berks Homes•Mohnton, PA

About The Position

The Warranty Technician completes warranty work and assists the Warranty Manager with managing our homeowner’s expectations. The Warranty Technician will work closely with our trades to manage their work orders. The Warranty Technician will manage all activity/communication throughout the homeowner’s warranty term.

Requirements

High School Diploma/GED required
2+ years of general construction experience preferred
Proficiency in general carpentry required
Ability to perform in a busy, changing, multi-tasking work environment
Ability to prioritize tasks and to manage time efficiently
Excellent customer service skills
Excellent communication skills, written and verbal
Proficiency in Microsoft Office including Word, Excel, and Outlook
Valid, current driver’s license required
Requires the ability to lift to 50 lbs., bend, squat, kneel, stand, walk, reach, pull, push, twist, climb and to sit for extended periods of time and in different climates.
Frequently, you must be able to read and comprehend, write effectively and professionally, perform minor calculations, orally communicate with all levels within the organization, reason and analyze data.

Responsibilities

Understands and completes work in accordance with Berks Homes warranty policies
Determines if warranty service work should be performed by Berks Homes Warranty Technician or applicable subcontractor
Records all follow up work from home visit and issues service orders to the applicable subcontractors
Contacts homeowner within 2 business days of receipt of warranty request from Warranty Manager or Warranty office staff for scheduling
Completes warranty lists within 30 days of initial visit with considerations made due to unforeseen weather issues or work material backorders
Makes every effort to return phone calls and time-sensitive emails from homeowners within 24-48 hours
Maintains organized information and updates of on-going service orders in BuildPro
Maintains an organized and accurate schedule of appointments utilizing MS Outlook and BuildPro
Reviews and discusses status of open warranty items during weekly warranty meetings
Works with the Senior Superintendent/Quality advisor in identifying and solving recurring problems
Participates in the emergency on-call rotation.
Maintains Company issued van including but not limit to routine oil changes and maintenance, weekly inspection of vehicle to ensure safe and proper operation (check oil level/tire pressure, etc.), keeps vehicle clean to represent the Warranty Department and Berks Homes in a professional manner
Other duties as assigned