Wealth Administrator

Mascoma Bank•Hanover, NH

3d•Hybrid

About The Position

The Wealth Administrator supports Mascoma Wealth Management by delivering high-quality administrative, operational, and client service support across all aspects of the client relationship lifecycle. This role manages client inquiries, oversees servicing workflows, prepares documentation for account activity, maintains accurate records, and assists Wealth Advisors with meeting preparation and follow-up. The position also contributes to departmental initiatives, provides general office and operational support, and upholds organizational policies while ensuring a positive and professional experience for clients and colleagues alike. Mascoma Wealth Management is seeking a detail-oriented, service-driven Wealth Administrator to join our team. In this essential role, you will provide administrative and operational support that enables our Wealth Advisors to deliver exceptional client experiences. From answering client inquiries to preparing meeting materials and managing account documentation, you will serve as a key partner in ensuring that client needs are met promptly, accurately, and with the highest level of professionalism. Your work will directly contribute to maintaining strong relationships with our clients and supporting the smooth operation of the department. The ideal candidate is highly organized, proactive, and comfortable balancing multiple priorities in a fast-paced environment. You will handle a variety of responsibilities including processing service requests, supporting account maintenance, coordinating documentation and signatures, updating records, and collaborating with advisors on pipelines and workflow management. You may also assist with financial planning data entry, department initiatives, and general office support needs. Success in this role requires strong communication skills, sound judgment, and the ability to adapt effectively as priorities shift throughout the day.

Requirements

prior experience in customer service, financial or investment services
solid working knowledge of Microsoft Office and Outlook
proven ability to provide thoughtful, responsive client service
demonstrate professionalism, discretion, and integrity
aligning with Mascoma’s commitment to continuous improvement, accountability, and trust
Education: College Degree or equivalent work experience.
Experience: Knowledge of financial/investment services
Position requires working knowledge of Microsoft Office products and Outlook
Excellent people and communication skills with past experience in a client service role.
Good interpersonal communication
Able to maintain confidentiality and privacy
Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy

Responsibilities

managing client inquiries
overseeing servicing workflows
preparing documentation for account activity
maintaining accurate records
assisting Wealth Advisors with meeting preparation and follow-up
contributing to departmental initiatives
providing general office and operational support
upholding organizational policies
processing service requests
supporting account maintenance
coordinating documentation and signatures
updating records
collaborating with advisors on pipelines and workflow management
assisting with financial planning data entry

Benefits

Strong culture of belonging with a team that values creativity, new perspectives and innovation.
Community first minded. We care about our employees and the communities we serve.
Competitive compensation.
Flexible work environment with onsite, remote and hybrid opportunities.
Career development and internal career mentorship.
Comprehensive health care, dental care, and vision.
401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
Tuition Reimbursement.
Student Loan Paydown and so much more!