Wealth Investment Support Specialist II

Truist Bank • Coral Gables, FL

2d • Onsite

About The Position

Provides in‑office support to both clients and advisors by serving as a key point of contact for affluent Investment clients and Centers of Influence. Delivers essential investment operations support through daily administration of client portfolios within the Wealth Management regional office. Partners closely with Investment Managers and collaborates with Wealth team members—including Advisors and Planners—to ensure a seamless, high‑quality client experience.

Requirements

• 3-5+ years in the role as an Investment Support Specialist/Fiduciary Support Specialist; trust, investment, banking or financial planning-related client service experience, or equivalent outside experience.
• Knowledge of deposits, loans, banking products, and operating systems unique to the line of business, including trusts and estates.
• General knowledge of investment products (stocks, bonds, options, derivatives).
• Strong problem-solving skills.
• Excellent interpersonal and relationship management skills.
• Excellent oral and written communication skills.
• Exemplary customer service and professional etiquette skills.

Nice To Haves

• Undergraduate degree
• Securities Industry Essentials (SIE) or Trust School Level 1

Responsibilities

• Prioritize relationship management activities by facilitating the day-to-day transactional needs of the client base, including processing deposits, distributions, payments, transfers or other routine transactions.
• Enter and maintain appropriate client records, monitor client transactions and client data for accuracy and timeliness and maintain appropriate documentation of client transactions.
• Utilize various trust and investment systems to affect transactions, monitor accounts, create reports and prepare client presentations.
• Respond to client requests for information and assistance within appropriate level of authority.
• Support the sales and retention effort by scheduling appointments, conducting follow-up telephone calls, and preparing & maintaining client presentation & marketing materials.
• Assist the advisors with other administrative functions, prioritizing those actions that enable quality client interaction.
• Continually provide responsive and personal service to our Wealth Clients.
• Participate in onboarding and training of new teammates in market-Buddy System.
• Assist with special projects for the Investment Managers.
• Assist Investment Analyst with compliance exception items.
• Assist with special projects for the Wealth Division Support Leader.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees