Wealth Management Assistant

Tompkins Community Bank•Town of Pittsford, NY

22d•$22 - $25•Onsite

About The Position

The Wealth Management Assistant I provides essential support to Wealth Advisors and Trust Officers by facilitating new account onboarding, assisting with investment and account reviews, coordinating marketing initiatives, and delivering high-quality client service. This role is responsible for ensuring consistent and exceptional client experience by adhering to established company standards and maintaining compliance with internal policies and regulatory requirements. The incumbent must demonstrate a high level of attention to detail, strong organizational skills, and the ability to effectively prioritize tasks. Proficiency in written communication, interpersonal interaction, and client service is essential. The position also requires the ability to perform effectively in a fast-paced and continuously evolving work environment. In addition to day-to-day responsibilities, this position is designed as a developmental role, offering a structured learning path within one of several core areas of Wealth Management. In collaboration with management, the assistant will engage in ongoing training and skill-building in a chosen focus area—Wealth/Financial Advisory, Financial Planning, Trust Services, Operations/Support, or Investment/Trading—to support long-term career growth and advancement within the organization. Position Goals: Deliver exceptional client service by supporting account management, onboarding, and day-to-day client needs. Ensure operational efficiency through accurate administrative support and adherence to compliance standards. Support Wealth Advisors and Trust Officers by managing tasks that enhance client experience and business development. Contribute to marketing and client engagement efforts by coordinating events, communications, and outreach activities. Pursue professional growth through structured development in a core area of Wealth Management aligned with career goals.

Requirements

High School Diploma or GED required; Associate’s Degree in a related field preferred.
Minimum of three (3) years of administrative and/or customer service experience preferred; experience in the financial industry is a plus.
Proficient in Microsoft Office and other standard business software.

Responsibilities

Facilitate new account setup, account closures, deposits/disbursements, and status changes.
Maintain accurate and timely documentation in the CRM system.
Provide high-quality client service through phone, email, and in-person interactions.
Manage incoming and outgoing mail, emails, and phone communications.
Schedule appointments, maintain calendars, and organize files in accordance with compliance standards.
Prepare and distribute internal and client-facing correspondence.
Monitor daily cash reports for liquidity and overdraft activity.
Execute alerts, tasks, and notifications to support client needs.
Assist with meeting preparation, expense reporting, and document scanning/organization.
Ensure adherence to compliance and regulatory requirements.
Coordinate client events, mailings, and holiday gift programs.
Track and act on marketing alerts and ticklers to support advisor outreach.
Input client data into financial planning tools and assist with portal setup.
Participate in client meetings and presentations alongside Wealth Advisors/Trust Officers.
Support a respectful, inclusive, and compliant workplace environment.
Adhere to all internal policies and regulatory requirements.
Perform additional duties as assigned.