Wealth Management & Retirement Client Service Representative
About The Position
The Wealth Management & Retirement Plan Client Service Representative plays a central role in supporting both the Wealth Management Relationship Manager and the Retirement Plan Relationship Manager. This position is ideal for a highly organized, detail-driven professional who thrives in a fast-paced environment and enjoys working independently while contributing to a collaborative team. As part of a firm affiliated with a Broker/Dealer and Registered Investment Advisor (RIA), this individual will assist in delivering an exceptional client experience across wealth management and retirement plan services.
Requirements
- Bachelor's degree required.
- Minimum of 2-3 years of experience in financial services, preferably within wealth management, retirement plan services, or a Broker/Dealer/RIA environment.
- Strong attention to detail and a high degree of accuracy.
- Independent, self-motivated work style with the ability to manage multiple priorities.
- Dependable, professional, and committed to delivering excellent client service.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Nice To Haves
- Proactive problem-solver who anticipates needs and takes initiative.
- Comfortable working both independently and as part of a team.
- Organized, efficient, and able to meet deadlines consistently.
- Adaptable and eager to learn new systems and processes.
- Comfortable working with or learning the following platforms: Redtail CRM, RPAG, Wealthscape, Microsoft Outlook, Excel, Word, PowerPoint
Responsibilities
- Prepare client reports, portfolio summaries, and retirement plan review materials.
- Assist with the creation of educational content and presentation materials for employee education meetings.
- Support relationship managers with day-to-day client service needs and follow-up tasks.
- Prepare and process client paperwork, including account applications, transfers, and service requests.
- Manage submission of required documents to compliance, ensuring accuracy and timely delivery.
- Maintain and update CRM records (Redtail) and other client data systems.
- Monitor and maintain the check blotter and other required logs.
- Coordinate with custodians and Broker/Dealer operations teams as needed.
- Track outstanding items and proactively follow up to ensure completion.
- Assist with meeting preparation, scheduling, and follow-up documentation.
- Support internal process improvements and workflow optimization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
