Web Content and Design Specialist

ISO New England Inc. • Holyoke, MA

2d • $66,000 - $85,000 • Hybrid

About The Position

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.
The Web Content and Design Specialist serves as the front of house support for the organization’s digital content ecosystem, managing a high volume of daily content publishing requests and ensuring timely, accurate updates across multiple internal and external platforms, including iso ne.com, the WIRE, and the ISO to Go mobile app. This role executes content production and multimedia design—spanning graphic design, video, animation, social media assets, and front-end page layout—while maintaining strict adherence to ISO branding, accessibility standards (WCAG), and overall content quality.

Requirements

• Bachelor’s degree in related field preferred
• Experience administering internal and external website content using content management systems
• Graphic design and front-end website layout and design experience
• Experience with web accessibility standards and applying WCAG principles
• Various CMS applications including, but not limited to: Crafter and Liferay
• HTML/CSS and web page design and layout
• Graphic design knowledge, including supporting organizational branding

Responsibilities

• Triage incoming requests from departments across the organization, interpret needs, and implement solutions that uphold a consistent, user focused digital experience. The role is responsible for quality
• Collaborate closely with Corporate Communications, Digital Platforms, and IT partners to identify improvements, support best practices, and enhance user experience across the ISO’s digital properties
• Contribute to the creation, refresh, and maintenance of new and existing web pages and digital assets, reinforcing the ISO’s visual identity and ensuring cohesive presentation across web, mobile, employee communications, and social channels.

Benefits

• Hybrid work environment (2-3 days/week onsite)
• Distance-based relocation assistance available
• Competitive compensation with a base salary + performance bonus
• Robust benefits package, including:
• Enhanced 401(k) and financial planning support
• Tuition reimbursement and professional development
• Wellness programs, including an onsite gym
• Free coffee at our onsite café
• Flexible work hours
• Employee Business Networks
• A stable, mission-driven workplace where your impact truly matters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees