Experiences Required for This Role Website Content Writing – At least 3 years of measurable experience in the following: • Developing modern content for large websites with multiple departments and sizable portfolios of services, informational assets, and applications • Creating high-level content strategies that focus on logical taxonomies, streamlined user journeys, and human-focused design • Planning for the discovery, analysis, segmenting, creation, delivery, tracking, and governance of content • Aligning content with business goals, stakeholder objectives, and user needs • Inventorying and auditing of content on a local or enterprise level • Copywriting – a high proficiency in writing for real people and motivating them to action • Conducting in-depth research on industry-related topics to develop original content and optimize current content • Creating high-quality content pieces that can also be used for content marketing needs, including advertising, social media, and email campaigns • Editing content and proofreading material for errors and inconsistencies SEO and analytics – At least 3 years of experience with the following: • Conducting keyword research, developing SEO strategies, and using industry best practices to increase SERP results and build traffic to content • Practicing both technical and on-page SEO methodologies to help build Google’s “EAT” objectives • Developing high-impact KPIs and tracking the measurable success of content • Using customer research and site analytics to prove that content is meeting user needs Content Lifecycle Governance – At least 3 years of experience and use cases with the following: • Defining customers’ needs and identifying content gaps that prevent successful digital experiences • Optimizing and categorizing content to align with a service-oriented information architecture • Working with subject matter experts to write clear text in plain language that achieves defined goals • Reviewing and improving existing content for accuracy, legibility, accessibility, and compliance with State Content Guidelines • Structuring content in ways that customers are used to, and knowing the difference between features and benefits • Setting up governance models that support the maintenance of content after publishing Knowledge, Skills, and Ability Website Writing and Content Management • Knowledge of Sitecore or a comparable CMS • Content creation for websites • Expert copywriting and editing skills • Content marketing • SEO and analytics • Knowledge/experience with project management tools (Microsoft Office Suite, Teams, Jira) • E-ffective communication skills • High emotional intelligence High Functioning in Complex Situations • Ability to distill complex concepts into simple ideas • Deadline-driven and able to handle simultaneous tasks, using prioritization models and team communication tools • Comfort in suggesting better strategies or pointing out risks in current development efforts • Dependable, organized, and equally able to work independently as well as in cross-functional team environments Team Player • Supporting teammates’ skills and behaviors through development and delivery • Communication and collaboration with multiple departments and stakeholders • Creative and analytical thinking with strong problem-solving skills • Judgment in dealing effectively and diplomatically with government staff • Ability to maintain strict confidentiality.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed