Website Support Specialist, G&A Solutions Engineering (GSE)

Apple • Austin, TX

15h

About The Position

In this role, you'll be the trusted advisor and enabler for content teams across
Apple. You'll partner with website admins, content editors, and designers to
unlock the full potential of our web publishing platform, helping them from
onboarding to launch and beyond.

Requirements

• 3+ years of experience in direct customer-facing roles providing technical support or client services
• Proven track record of developing and delivering user training programs, workshops, or educational content
• Demonstrated visual design experience with a portfolio showcasing web and interface design work
• While a degree is not mandatory, the candidate must possess job related work experience

Nice To Haves

• 3+ years of customer success, technical account management, or client services experience
• Experience with content management systems, website builders, or similar platforms
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar applications
• Experience creating customer-facing documentation, knowledge base articles, or video tutorials
• Familiarity with HTML, CSS, or basic web development concepts
• Track record of managing customer onboarding programs or adoption initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed