Weekend Concierge

Melody Living Associates LLC•Colorado Springs, CO

2h•$17

About The Position

Melody Living of Colorado Springs offers Assisted Living and Memory Care services . Our mission of "Residents First" guides decisions and actions each and every day. We seek Team Members who have a positive attitude and strong work ethic to develop a strong culture of teamwork. We are looking for a weekend concierge 8am-6pm Saturday and Sunday. Applicants must be able to work these hours. Please submit your resume today to be part of the Melody Living Team! Reports to: Executive Director Position Summary: Use of strong hospitality focus serves as the first and central point of contact for service-related issues. Answers resident questions and assists residents in making reservations for dining, travel, in- home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answer phones, manages in-house mail center and serves as a general referral source. Hiring for Saturday and Sunday 8am-7pm.

Requirements

High School Diploma or equivalent
Working knowledge of multi-extension, multi-line telephone system is required.
Energetic, enthusiastic, exceptional communication skills.
Good organizational skills, follow-up and follow through; must be able to multitask.
Must be able to read, write and speak the English language.
18 years of age or older

Nice To Haves

Prior concierge or hospitality experience strongly preferred.
Minimum one-year experience in a business office environment preferred. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook, and PowerPoint) preferred.

Responsibilities

Screens incoming calls, takes messages and/or forwards calls as appropriate.
Greets and signs in all visitors.
Greets and provides directions and/or information to residents, visitors, guests, and vendors.
Responsible for sorting and distributing internal communications.
Provides clerical assistance as needed.
Type letters of correspondence, memorandums, reports, forms, etc.
Receives event reservations, schedules guest apartment reservations and updates census, resident directory, and other information as directed.
Responds to Emergency Call System and building alarm system.
Responsible for periodic interior rounds to ensure building is secure and in good order.
Received and processes work orders for the Community.
Manages office equipment and supplies.
Provides effective and courteous service to all residents, guests, and co-workers.
Handles resident emergency situations in the absence of the Community Manager.
Enters data into the lead management system, maintains accurate record of apartment inventory and prospect files.
Other duties as assigned.