Welcome Center Agent

Westgate Resorts • Kissimmee, FL

3h

About The Position

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Responsible for providing quality customer service to all Specialty Marketing packages.

Responsibilities

• Check-in Specialty Marketing packages.
• Assign units.
• Issue room keys.
• Collect deposit and taxes.
• Issue parking permit.
• Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
• Qualify guests for presentation.
• Courtesy call guests after check-in.
• Provide customer service to all Specialty Marketing packages.
• Work with confidential information
• Order supplies for the department as needed
• Mail out paperwork as needed.
• Maintain various departmental reports.
• Other duties may be assigned.

Benefits

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed