Welcome Center Representative - Part Time (Rockport/Rockland)

About the position

Do you love helping people feel seen, supported, and excited to be part of something great? Join our Welcome Center team and become the heart of our YMCA community! We’re looking for a friendly and organized teammate who thrives in a mission-driven environment to greet members, answer questions, and keep our front desk running smoothly. This is more than a customer service job — it’s a chance to create connections, solve problems, and be a vital part of our community.

Responsibilities

• Greet every member with warmth and positivity
• Help folks register for programs and navigate their Y experience
• Tackle tech like Daxko and CRM tools (we're willing to train the right candidate!)
• Work closely with all other teams to keep operations running seamlessly
• Keep the lobby area tidy and welcoming
• Handle cash, close out your register, and assist with light admin tasks
• Support mailings and member communications
• Get to know our members and help build a warm, connected community

Requirements

• Excellent interpersonal and problem solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Previous customer service, sales or related experience
• Knowledge of computers, email, and a basic knowledge of Microsoft Word and Excel
• Ability to multi-task in an outward customer facing fast-paced environment

Nice-to-haves

• Strong communication skills and a team-first attitude
• Comfortable using computer systems
• Ability to work evenings and weekends, depending on shift needs

Benefits

• Retirement Program – Access to retirement on Day 1, with potential eligibility for a 10% match from the YMCA after two years
• Membership Perks – Enjoy a free annual YMCA membership ($696 value!)
• A Role That Makes a Difference – The PenBay Y is a community cornerstone where all people can connect, grow, and thrive, and you are a vital part of that vision