Welcome Center Representative

Penobscot Bay YMCA • Rockport, ME

12d • Onsite

About The Position

Be the Friendly Face of the Y – Join Our Welcome Center Team!
Do you love helping people feel welcomed, supported, and excited to be part of something great? Join our Welcome Center team and become the heart of our YMCA community.

We’re looking for a friendly, dependable, and organized teammate who enjoys connecting with people and creating a positive first impression. At the front desk, you’ll greet members, answer questions, and help keep our Rockport facility running smoothly.
This is more than a customer service role — it’s an opportunity to build connections, help people navigate their YMCA experience, and play an important role in our community every day.

This role can be a great fit for someone looking for meaningful part-time work, including retirees, parents with school-aged children, or anyone who enjoys working with people in a positive community environment.

Requirements

• Friendly and positive communication skills
• Comfort working with people from many different backgrounds and experiences
• Basic computer skills (email, data entry, and learning new systems)
• Ability to stay organized and handle multiple tasks during busy times

Nice To Haves

• Previous customer service or front desk experience is helpful, but not required — we’re happy to train the right person

Responsibilities

• Welcome members and guests with warmth and positivity
• Help members register for programs and navigate their YMCA experience
• Use systems like Daxko and other tools to assist members (we’ll train you!)
• Work with teammates across departments to keep operations running smoothly
• Maintain a clean, organized, and welcoming lobby area
• Handle cash transactions and close out your register
• Assist with light administrative tasks and member communications
• Get to know our members and help build a strong sense of community
• Provide excellent service to members, guests, and program participants both in person and over the phone
• Greet members as they arrive and depart, helping ensure everyone is checked in properly
• Get to know our members and help them feel connected to the Y and to each other
• Answer questions, help resolve concerns, and connect members with the right staff when needed
• Share information about programs and memberships, and help prospective members get started at the Y
• Process membership payments, program registrations, and other transactions using our system (training provided)
• Balance and close out your register at the end of your shift
• Answer calls, take messages, and help route questions to the appropriate team members
• Check the front desk email and assist with basic member communications
• Help with simple administrative tasks such as membership mailings or filing
• Keep the front desk and lobby area clean, organized, and welcoming
• Work closely with teammates across the organization to keep the Y running smoothly
• Support other tasks as needed to help serve our members and community

Benefits

• Retirement Program
• Access to the YMCA Retirement Fund starting Day 1, with potential eligibility for a 10% employer contribution after two years.
• Membership Perks
• Enjoy a free individual YMCA membership (a $696 annual value).
• Make a Difference
• The Penobscot Bay YMCA is a cornerstone of our community where people of all ages connect, grow, and thrive — and you’ll play an important role in making that happen.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed