Welcome Coordinator

Hopscotch Primary Care•Asheville, NC

11d•Onsite

About The Position

At Hopscotch Primary Care, we take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and within the healthcare system. As the Welcome Coordinator you will serve as the initial point of contact when patients enter the practice. With the goal of championing an accessible and patient-centered clinic experience, you will set the tone of warmth and caring while managing phone and electronic communication, reception, appointment scheduling and front office operations. This position is based in our clinic location in Asheville, NC.

Requirements

1-2 years minimum experience in a customer service and customer-facing role
A kind and positive attitude with passion for helping others
Proficiency with computers
Ability to be flexible in a fast-paced environment
Strong interpersonal and communication skills, verbal and written
Desire to improve patient access to care and providing a warm and caring clinic experience
Proven reliability, organization, and dependability
A team player, happy to do what it takes to support their team-mates
Ability to travel within Western North Carolina, working across clinics
US work authorization
Agile, yet thoughtful and can work effectively in a fast-paced, ever-changing environment
Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
Accountable, holding yourself and others to a high standard and seek to support and develop others
Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds
Concise and articulate, drive towards clarity and deliver on your commitments
Collaborative, assuming positive intentions
Customer-focused, with a passion for serving patients and providers who make healthcare possible

Nice To Haves

previous clerical experience in a medical office setting

Responsibilities

Greet and check patients in and out
Verify insurance and collect copays
Maintain multiple schedules
Verify and update patient information in the electronic health record
Assist patients with forms and paperwork
Schedule patients and conduct outreach to them
Coordinate transportation for patients
Prepare and process medical records
Answer calls, take messages, and distribute communication across the care team via phone and electronic health record.
Other duties as assigned