Welcome Desk Attendant

The Salvation Army USA Central Territory • Chicago, IL

9h • $18 - $21

About The Position

The Welcome Center Attendant works at the Front Desk to provide customer and guest services.

Requirements

• High school diploma or GED required.
• 1 year of experience in customer service with data entry duties.
• Experience with a computer-based work environment.
• Part time schedule with evenings and weekends required.
• Pay is accordance to the city of Chicago minimum wage ordinance .

Nice To Haves

• Familiarity with Web based, and smart phone application preferred.
• Willingness to promote the mission of The Salvation Army and seeing the integration of Christian faith and services in a community center setting.
• A professional style that is responsive to guest’s expectations/needs/concerns.
• A service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees and management.
• Must be attentive to and work appropriately with culturally and socio-economically diverse client population.
• The ability to deal with challenging customer situations.
• An ability to multi-task and remain calm under pressure.
• Knowledge of the Army’s history, mission, and structure, as well as its services, policies and procedures.
• Knowledge of registration and welcome desk operations.
• An understanding of customer service, the principals of guest relations and security protocols.

Responsibilities

• Ensure the most enjoyable experience for all Ray & Joan Kroc Corps Community Center members and guests.
• Must be able to provide exceptional customer service to customers, clients and members entering the facility and that they be able to provide direction and answer questions as needed.
• Maintain information material to ensure that customers have access to needed material.
• Maintain knowledge of all Kroc Center facility and programs in order to share information to guests and customers.
• Greet members and guest enthusiastically and cheerfully.
• Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs
• Properly input all sales and data into the Point of Sales system (Club Automation)
• Manage cash drawer. Open the till and cash out at the end of shift in accordance with Salvation Army Policies and Procedures.
• Collect revenue in a timely, efficient and reliable manner.
• Secure the Point of Sales area at the close of shift.
• Maintain all public and restricted areas in a neat and clean fashion. This is inclusive of, but not limited to: cleaning equipment, removing trash and debris, vacuuming and sweeping, dusting and wiping down counter tops.
• Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor.
• Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.
• Assist in filing client records and keeping all information current and maintained
• Will report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services.
• Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.
• Notify security of any problems in registration area.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED