WFH Healthcare Customer Service & Collections Representative

Hollis Cobb Associates

39d • Remote

About The Position

As a Healthcare Customer Service and Collections Representative in our call
center, responsibilities include but aren't limited to, answering a high volume
of inbound calls, researching and responding to billing questions and inquiries,
negotiating payments on patient account balances, and communicating hospital
financial policies to patients while providing high level customer service.

Requirements

• Working in a healthcare call center and/or hospital environment
• Thorough understanding of health insurance
• Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
• Self-motivated; critical thinker
• Strong organizational, written and communication skills
• Ability to work from home, while always maintaining a professional atmosphere
• Must be able to read and interpret an EOB
• Working knowledge of HIPAA
• Knowledge of Medicare, Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Advanced computer and typing skills using Microsoft Word, Excel
• Communication that demonstrates the ability to deliver a concise message with clear receptivity
• Sensitivity to our client’s needs and matching our performance to deliver results
• High school diploma or equivalent - required
• 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
• Epic – required

Nice To Haves

• CPAR, CHAA, and CFC Certifications - preferred

Responsibilities

• Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
• Maintain a high volume of inbound calls
• Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistances
• May work accounts assigned to Hollis Cobb in EHR work queues
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED