Wheelchair Agent - RDU Airport - Morrisville, NC

Guardian Proservices•Morrisville, NC

2d•$13•Onsite

About The Position

As a valued member of the Guardian Professional Services Team, you will provide safe and courteous wheelchair services and be the friendly face that helps passengers travel comfortably and confidently. Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat Push wheelchair passengers to and from gates Carry passengers’ carry-on luggage Assist with checked and claimed luggage as needed Roll customer-occupied wheelchair safely Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair Complete any necessary wheelchair or incident reports as needed Follow dispatcher gate orders Assist passenger with any problems, questions, or concerns Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities Demonstrate regular, predictable attendance at job location Exceed customer service and safety standards Carry out other duties as assigned

Requirements

Must be at least 18 years of age
Authorized to work in the United States
Must be able to pass background clearance verification.
Must have valid Driver's License and proof of car insurance.
Ability to stand, walk, stoop, bend, push, pull throughout entire shift
Strong verbal & written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
Complete all required training including airport compliance
Able to obtain an Airport SIDA Badge to complete the onboarding process.
Employees are expected at all times to present a professional business-like image, when working behind the scenes at the Airport. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted.
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management at hire.
Clean & well-maintained approved uniforms must be worn on shift at all times
Additional requirements as specified by management and location

Nice To Haves

Experience in customer service preferred
Hospitality experience a plus!
Healthcare experience a plus!

Responsibilities

Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
Push wheelchair passengers to and from gates
Carry passengers’ carry-on luggage
Assist with checked and claimed luggage
Roll customer-occupied wheelchair safely
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Assist passengers with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Demonstrate regular, predictable attendance at job location
Exceed customer service and safety standards
Carry out other duties as assigned