Wheelchair Dispatcher- BUF Airport

PrimeFlight Aviation Services•Buffalo, NY

14h

About The Position

The Wheelchair Dispatcher coordinates and manages the deployment of wheelchair attendants to assist passengers with mobility needs, ensuring timely service through effective scheduling, communication, and monitoring of flight and staffing logistics. WHAT IT’S LIKE TO WORK AS A WHEELCHAIR DISPATCHER Coordinate the dispatch of wheelchair services and manage the scheduling of attendants for efficient coverage Respond promptly to requests for wheelchair assistance from airline personnel and passengers Track the availability and location of wheelchairs and mobility equipment to ensure readiness Maintain clear communication with airport staff, gate agents, and customer service representatives Ensure compliance with ADA guidelines and airport safety regulations Monitor service quality and maintain records of wheelchair assistance provided Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
1 year of wheelchair experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Responsibilities

Coordinate the dispatch of wheelchair services and manage the scheduling of attendants for efficient coverage
Respond promptly to requests for wheelchair assistance from airline personnel and passengers
Track the availability and location of wheelchairs and mobility equipment to ensure readiness
Maintain clear communication with airport staff, gate agents, and customer service representatives
Ensure compliance with ADA guidelines and airport safety regulations
Monitor service quality and maintain records of wheelchair assistance provided
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management