Wholesale Operations Specialist

Vera Bradley • Roanoke, IN

1d • $50,500 - $75,700

About The Position

Support the Wholesale Sales channel by managing key operational systems, maintaining partner communications, and supporting order management, product launches, and sales initiatives. This role works closely with the Sales team to ensure accurate customer data, effective sales tools, and a seamless experience for wholesale partners. ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Serve as the primary voice of the brand to wholesale partners through written communication, including email campaigns and updates via Mailchimp. Manage and merchandise the B2B website, ensuring the product catalog, marketing assets, training materials, and brand resources are accurate and up to date. Maintain and update customer records within the ERP system and store locator, including managing leads, new account setup, account updates, and account closures in collaboration with the field sales team and agency partners. Support the wholesale channel with daily operational needs, including order management, pricing updates, and new item setup. Partner with the Wholesale Sales Operations Manager to develop and maintain sales tools related to early order periods, product knowledge, launches, new sales initiatives, product training and promotional programs. Support the management, organization and distribution of product samples to ensure the sales team has timely access to materials for retailer presentations. Proactively identify opportunities to improve processes and implement operational efficiencies to support the sales team. Periodically test software systems and internal procedures to ensure functionality and support new process improvements. Attend trade shows, special events, and specialty retailer visits as needed to support brand presence and sales initiatives. All other duties as assigned

Requirements

• Bachelor’s degree in sales, business administration or related field or equivalent experience
• 2+ years business management experience preferably in a sales or marketing environment
• Strong PC skills utilizing Microsoft Office
• Strong initiative/self-direction
• Strong organizational and project management skills
• Strong team player
• Proven problem solving and analytical skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Excellent interpersonal, written and verbal communication skills including presentation skills
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
• Strong sensory skills, such as good eyesight, good hearing, and dexterity
• Ability to operate office equipment, including computers, copiers, fax machines, and phones

Nice To Haves

• Project Management preferred
• Experience with tools such as Microsoft Dynamics (D365), MarketTime, MailChimp, and Adobe Creative Suite (or similar platforms) preferred.

Responsibilities

• Serve as the primary voice of the brand to wholesale partners through written communication, including email campaigns and updates via Mailchimp.
• Manage and merchandise the B2B website, ensuring the product catalog, marketing assets, training materials, and brand resources are accurate and up to date.
• Maintain and update customer records within the ERP system and store locator, including managing leads, new account setup, account updates, and account closures in collaboration with the field sales team and agency partners.
• Support the wholesale channel with daily operational needs, including order management, pricing updates, and new item setup.
• Partner with the Wholesale Sales Operations Manager to develop and maintain sales tools related to early order periods, product knowledge, launches, new sales initiatives, product training and promotional programs.
• Support the management, organization and distribution of product samples to ensure the sales team has timely access to materials for retailer presentations.
• Proactively identify opportunities to improve processes and implement operational efficiencies to support the sales team.
• Periodically test software systems and internal procedures to ensure functionality and support new process improvements.
• Attend trade shows, special events, and specialty retailer visits as needed to support brand presence and sales initiatives.
• All other duties as assigned

Benefits

• Health Benefits
• Vera Bradley offers a variety of medical, dental and vision programs to meet your family’s health care needs.
• Medical plan options including both a HDHP/HSA plan and a PPO plan
• Dental
• Vision
• Flexible spending accounts
• Survivor Benefits
• Life insurance provides peace of mind for your family should the unexpected happen.
• Employer provided 2X your salary in life insurance
• Accidental Death and Disability insurance
• Voluntary life insurance for you, your spouse and your children
• Income Protection
• If you are unable to work due to illness or injury Vera Bradley provides several programs to protect your income at no cost to you.
• Short-term disability
• Long-term disability
• Retirement Plan
• The Vera Bradley 401k plan helps you accumulate savings for retirement
• 401k with generous company match, immediate vesting (age and service requirement)
• Strong line up of professionally managed funds
• Safe-harbor plan design
• Paid Time Off
• Enjoy generous time off programs.
• Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more
• 9 paid holidays a year
• Paid bereavement leave
• Give Back Opportunities
• Vera Bradley offers the opportunity to serve your community.
• Voluntary Time Off
• Holistic Wellness
• Access to a variety of financial, physical, and mental wellness experts
• Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services
• Opportunities for leadership development, skill development and career advancement
• Product Discount
• Generous employee discount on Vera Bradley products
• Ancillary Benefits and Programs
• Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility and individual policies through Aflac

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level