WIN Job Center Receptionist

Hinds Community College • Jackson, MS

3d

About The Position

This position includes a variety of tasks involving the day-to-day operations of the WIN Job Center. This position will provide a professional and welcoming environment for clients who enter the center and who call for assistance. The Receptionist will report to the Jackson WIN Center Director. All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. GENERAL STATEMENT OF THE FUNCTION This position includes a variety of tasks involving the day-to-day operations of the WIN Job Center. This position will provide a professional and welcoming environment for clients who enter the center and who call for assistance. The Receptionist will report to the Jackson WIN Center Director. All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

Requirements

• High School diploma or equivalency (HSE); and at least one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer telephone, triage needs and direct calls to appropriate staff.
• Take messages as needed and send to appropriate staff.
• Check and respond to voice messages in a timely manner (the same day).
• Greet customers, students and guests, triage needs and communicate those needs to the appropriate partner staff.
• Create a contagious atmosphere of excellent customer service.
• Any clerical duties as assigned by Center Director.
• Other duties as assigned.
• Maintain knowledge of diversity-related issues, legislation, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED