Windows 11 Desktop Support Technician

TEKsystems

2d • $22 - $25 • Onsite

About The Position

o Incidents – Software break/fix
o IMACs – Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
o Basic experience with Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Experience with LogMeIn
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations

Requirements

• Hardware / Software troubleshooting and support
• Windows 11
• PC Refresh General IMAC PC Support Windows 11 & ServiceNow Support
• 6 months Windows 11 Support
• 6 months General Deskside or PC Refresh Support (Geek Squad/Retail IT PC Support experience is fine)
• Customer Service Experience
• Must be or willing to get fully vaccinated per client requirements
• Basic experience with Active Directory
• Experience with Windows 10 and Microsoft Office

Nice To Haves

• Service now documentation experience
• Experience with Deskside support in a hospital environment
• Experience with ServiceNow
• Experience with LogMeIn

Responsibilities

• Software break/fix
• Installation of software
• Machine upgrades
• Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees