Poly

General Dynamics Information Technology•Annapolis Junction, MD

6d•Onsite

About The Position

Windows Desktop Engineer Deliver simple solutions to complex problems as a Windows Desktop Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours. At GDIT, people are our differentiator. As a Windows Desktop Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on Windows Desktop Engineer joining our team.

Requirements

Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience in IT support, with at least 3 years in a Tier 2 support role.
Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies.
Security clearance level: TS/SCI w/Poly
US citizenship required
Required Skills and Abilities: Proficiency with Active Directory, Group Policy, and network configurations.
Must be 8570 compliant with a Security + certificate

Nice To Haves

Strong understanding of hardware components, peripheral devices, and drivers.
Experience with system imaging, deployment, and management tools. SCCM MDT
Advanced troubleshooting skills and ability to diagnose complex issues.
Excellent communication and interpersonal skills.
Strong documentation and organizational skills.
Experience with scripting and automation (e.g., PowerShell).
Knowledge of ITIL framework and best practices.
Experience with endpoint security solutions.
Familiarity with cloud services and integration (e.g., Microsoft Azure).

Responsibilities

Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements.
Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations.
User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

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