Wine Educator, ICON & Trade - Robert Mondavi Winery
About The Position
The Wine Educator, ICON, plays a pivotal role in delivering high-touch hospitality while creating and conducting informative, engaging, and interactive wine presentations designed for groups and individuals of all knowledge levels. With a particular emphasis on the prestigious ICON wines (Schrader, Double Diamond, and To Kalon Vineyard Company) the Wine Educator leverages a deep understanding of fine wine and the broader wine industry to inspire and educate every guest. This expertise is evident through guided tastings, curated pairing experiences, and educational seminars that bring to life the rich history, philosophy, and innovative winemaking techniques unique to Robert Mondavi Winery and its ICON portfolio. By sharing compelling stories, detailed viticultural practices, and the core values that define the winery, the Wine Educator, ICON fosters authentic and lasting connections with visitors, especially those with a passion for the ICON brands. Every guest experience is meticulously tailored, considering individual interests, preferences, and levels of wine knowledge, ensuring that each visitor enjoys a memorable meaningful encounter from start to finish. In addition to delivering world-class hospitality, the Wine Educator is highly focused on sales conversion, skillfully encouraging wine and merchandise purchases and actively promoting wine club memberships. Through thoughtful engagement and a consultative approach, the Wine Educator, ICON helps convert interest into loyalty, directly supporting the growth of the ICON portfolio’s direct-to-consumer channels. This combination of exceptional service, expert knowledge, and business acumen ensures that every guest interaction not only elevates the Robert Mondavi Winery experience but also drives key business objectives.
Requirements
- WSET Level 3 certification required (or equivalent advanced wine education).
- Proven experience in hospitality, event coordination, or guest services; wine industry experience is strongly preferred.
- Strong organizational and communication skills, with a collaborative and proactive approach to working with both internal and external teams.
- Demonstrated financial acumen, including knowledge of budgeting, cost control, and the ability to interpret key performance indicators (KPIs).
- Flexibility to work varied hours, including weekends and evenings, to support guest programming and business needs.
- Strong attention to detail, a passion for delivering outstanding guest experiences, and a commitment to upholding the brand standards of Robert Mondavi Winery.
- High school diploma or equivalent; bachelor’s degree in hospitality, wine studies, or a related field preferred.
- Must be able to lift up to 40 lbs and stand or walk for extended periods.
- Flexible schedule, including availability on weekends, holidays, and evenings as required.
- Valid U.S. Passport; ability to travel up to 10% for training or events.
Nice To Haves
- Experience: Minimum 4 years in hospitality, guest services, or wine education; prior experience as a tour guide or in the wine industry strongly preferred.
- Communication: Outstanding verbal presentation skills; ability to convey complex ideas in an engaging and approachable manner.
- Customer Service: Demonstrated passion for providing exceptional guest experiences; adaptable and responsive to diverse audiences.
- Organization: Strong time management, attention to detail, and ability to multitask in a fast-paced environment.
- Tech Skills: Proficiency in Microsoft Office Suite; experience with reservation systems (Tock, TripleSeat) a plus.
- Teamwork: Collaborative, positive, and proactive approach to working with colleagues and leadership.
Responsibilities
- Wine Education and Guest Experience
- Host Trade, VIP, and Wine Club Member Engagements
- Hospitality and Service Standards
- Wine Education & Brand Standards
- Operational and Cross-Functional Teamwork
Benefits
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
