Wire Representative

COMMUNITY NATIONAL BANK•Midland, TX

1d•Onsite

About The Position

Under minimum supervision, but in line with established policies and procedures, perform a broad variety of operational duties. Review and process wire requests, process foreign currency and foreign checks.

Requirements

Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
Ability to type accurately.
Ability to multi-task.
Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
Ability to adapt to technological changes and apply new knowledge to responsibilities.
Strong verbal and communication skills.
Ability to operate various office machines.
Ability to deal effectively and tactfully with customers and the personnel of other departments.
Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
Ability to make good judgements to make appropriate on the spot decisions following standard officer policies and past precedents.
Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
Broad knowledge of departmental operations, policies and procedures, and computer-generated reports.
Ability to deal effectively and tactfully with customers and the personnel of other departments.
Ability to make good judgments in order to make appropriate on the spot decisions following standard office policies and past precedents.
Excellent problem-solving skills to properly handle customer problems and determine whether request for confidential information should be furnished or refused.

Responsibilities

Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
Handle telephone inquiries from customers and the personnel of other departments.
Utilize tact and experience-based knowledge to resolve customer complaints, explain specific policies and procedures, and solve problems.
Maintain multiple spreadsheets used by department.
Cross train fellow employees when necessary.
Provide support to members of the Bank Operations department when necessary.
Maintain departmental spreadsheets.
Review wire requests received from bank personnel.
Review and process incoming domestic wires.
Review, process, and document incoming international wires.
Perform standard call back verification for requests not received in person or on the online banking platform.
Review business wire agreements for call back verifications.
Review wires entered via the online banking platform for accuracy and sent for approval to Bank Operations Officers.
Enter international and domestic wires and submit for approval by Bank Operations Officers.
Order and exchange foreign currency with correspondent bank.
Process foreign checks for collection and keep track of process.
Save daily wire balancing reports.
Maintain regular and punctual attendance.
Work cooperatively with others.
Work overtime as needed.
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.