About the position
Cogeco is expanding into the Canadian mobile services market while accelerating momentum in the U.S. with Breezeline Mobile. We are seeking a Wireless Product Manager to join our team of innovators and visionaries. Reporting to the Director, Wireless Product & Loss Prevention, you will be responsible for the successful implementation and operational launch of wireless products and services. This includes managing the rollout of mobile rate plans, SIM/eSIM provisioning, device onboarding, and supporting wireless lifecycle programs such as device protection, trade-in, and warranty. In addition to leading implementation, you'll act as a business analyst and subject matter expert (SME) for wireless product delivery-capturing business needs, defining system and operational impacts, and ensuring alignment across technical and commercial teams. You'll also collaborate with fraud and risk teams to design solutions that mitigate risk and ensure compliance with industry regulations.
Responsibilities
- Lead the end-to-end implementation of new wireless products, services, and features including mobile rate plans, add-ons, roaming options, and family/shared plan configurations
- Oversee device onboarding (smartphones, tablets, hotspots, CPEs), SIM/eSIM enablement, and end-to-end activation flows
- Coordinate cross-functional readiness across Product, Network, IT, Engineering, Digital, Retail, Sales, Customer Support, and Operations.
- Ensure readiness of customer-facing channels (e.g., POS systems, mobile apps, self-serve portals) to support new wireless product offerings
- Monitor post-launch performance and provide ongoing support for wireless product optimizations.
- Partner with fraud and risk teams to embed controls into new wireless products and device programs-such as SIM swap protection, identity verification, blacklisting/whitelisting, and trade-in fraud prevention.
- Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations (e.g., AMF, CRTC, STIR/SHAKEN, E911).
- Act as a business analyst for wireless product initiatives-gathering and documenting business requirements, user stories, use cases, and functional specs.
- Translate commercial and operational goals into technical requirements for integration with BSS, OSS, provisioning systems, billing, and CRM.
- Conduct process mapping, gap analysis, and stakeholder interviews to support wireless product design and delivery
- Support development and QA teams in creating test cases, executing UAT, and validating successful delivery of wireless capabilities
Requirements
- Bachelor's degree in Telecommunications, Engineering, Business, or related field.
- 7-10 years of experience in wireless product implementation, delivery, or program management within telecom.
- 3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments
- Strong understanding of wireless technologies: LTE, 5G, VoLTE, SIM/eSIM provisioning, OTA updates, and activation processes.
- Familiarity with telecom BSS/OSS, billing systems, device entitlement servers, and customer lifecycle platforms
- Knowledge of telecom fraud/loss prevention techniques: IMEI validation, SIM swap detection, KYC, trade-in risk control
- Skilled in using JIRA, Confluence, Visio, Excel, and requirements or workflow tools
- Strong communication and stakeholder engagement skills.
Nice-to-haves
- Certifications such as PMP, CBAP, Scrum, or Agile are assets.
- Bilingualism (English/French) is an asset, along with the ability to work across diverse environments (remote, warehouses, offices).
Benefits
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Betterhelp Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
