Workers' Compensation Claims Assistant

City of Charlotte•Charlotte, NC

2d•$24 - $27

About The Position

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Sort, process and distribute incoming mail for the Risk Management Department on our designated day (s) Process the daily invoices; investigate and explain credits, any discrepancies or any unusual entries. Review and process the “PMA Daily Claim Report" along with the daily incoming POI’s (Point of Injury reports) Handle incoming emails and requests for assistance from adjusters concerning claims and assist with gathering information needed by the adjusters for claims. Investigate & research emails that are received from the City safety team, our workers' compensation contacts and/or from our business partners Sort and save all incoming emails regarding claims Process the weekly payment report from the TPA (Third-Party Administrator) for Charlotte Mecklenburg Schools/NC Department of Public Instruction split funded claims. Process the monthly invoice/payment reports for the applicable entities Review and complete the monthly report for the finance team as needed. Gather information from our entities and departments and update the "Workers' Compensation Department Contacts" spreadsheet quarterly or as needed and provide updates to all the applicable parties Update the "City Location Structure" spreadsheet as needed and provide updates to all the applicable parties Coordinate sending out invites for various training that is offered by the City workers' compensation team; track the RSVPs and create the sign-in sheet for each class Special projects as assigned Other duties as assigned

Responsibilities

Sort, process and distribute incoming mail for the Risk Management Department on our designated day (s)
Process the daily invoices; investigate and explain credits, any discrepancies or any unusual entries.
Review and process the “PMA Daily Claim Report" along with the daily incoming POI’s (Point of Injury reports)
Handle incoming emails and requests for assistance from adjusters concerning claims and assist with gathering information needed by the adjusters for claims.
Investigate & research emails that are received from the City safety team, our workers' compensation contacts and/or from our business partners
Sort and save all incoming emails regarding claims
Process the weekly payment report from the TPA (Third-Party Administrator) for Charlotte Mecklenburg Schools/NC Department of Public Instruction split funded claims.
Process the monthly invoice/payment reports for the applicable entities
Review and complete the monthly report for the finance team as needed.
Gather information from our entities and departments and update the "Workers' Compensation Department Contacts" spreadsheet quarterly or as needed and provide updates to all the applicable parties
Update the "City Location Structure" spreadsheet as needed and provide updates to all the applicable parties
Coordinate sending out invites for various training that is offered by the City workers' compensation team; track the RSVPs and create the sign-in sheet for each class
Special projects as assigned
Other duties as assigned