Workforce Analyst

Ford Motor • Franklin, TN

4d • Hybrid

About The Position

In this position... The Workforce Analyst is a critical global role responsible for forecasting, planning, and optimizing workforce capacity and productivity across Ford Credit and enterprise operations, including Dealer Services, Collections, and Ford Pro FinSimple. Operating across diverse regions such as North America, Europe, and India, the position leverages workforce management methodologies and Desktop Process Analytics (DPA) to align staffing and labor investments with strategic business objectives. By analyzing how work is performed across various systems and geographies, the analyst provides actionable insights into productive and non-productive time to drive operational performance and cost efficiency. Success in this role requires a combination of advanced analytical skills, cultural awareness, and the ability to communicate complex data and sensitive financial information to stakeholders worldwide.

Requirements

• High School Diploma or equivalent
• Experience in an analytical, operations, business intelligence, or data-focused role
• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable business insights
• Demonstrated technical aptitude and comfort working with large datasets, reports, dashboards, and analytical models
• Experience in supporting or working closely with core business operations such as Dealer Services, Credit, Collections, Recovery, Customer Services, Sales, or related operational functions
• Working knowledge of workforce, productivity, or operational performance metrics, with the ability to learn and apply workforce management concepts
• Experience analyzing productivity, utilization, or process data, including exposure to Desktop Process Analytics (DPA) or similar activity monitoring and digital analytics tools
• Proficiency with Microsoft Excel and other data analysis or reporting tools
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work effectively with minimal supervision
• Strong communication and relationship-building skills, working closely with internal departments, vendors, IT, L&D, and fellow team members to ensure all changes and updates are consistently shared
• Proven ability to handle sensitive workforce, productivity, and financial data with discretion, integrity, and professionalism

Nice To Haves

• Bachelor’s Degree in Business Administration, Finance, Analytics, Data Science, Information Systems, or a related field, or equivalent experience
• Experience in workforce management, capacity planning, forecasting, or business intelligence roles
• Experience supporting global operations or delivery centers (e.g., Europe, India, Canada, Latin America)
• Proficiency with SQL, Python, or other data querying, automation, or scripting tools
• Experience building dashboards and reports using business intelligence tools such as Power BI or Tableau
• Familiarity with integrating data from workforce management platforms, DPA tools, HR systems, financial systems, and operational applications
• Strong understanding of operational metrics, productivity measurement, and workforce optimization in enterprise environments
• Experience working with a variety of stakeholders and competing priorities

Responsibilities

• Partner with core business functions, including Dealer Services, Ford Pro FinSimple Commercial Operations, Collections, Recovery, Bankruptcy (BK), Dealer Credit, ASVL, Customer Services, CATS, and Sales to understand workload drivers, service expectations, and operational priorities
• Support global workforce planning and analytics across Ford Credit Europe, Romania, India (FCGBC), Mexico, Canada, and Panama, accounting for regional demand patterns, time zones, and operational models
• Develop and maintain workforce forecasts and capacity plans based on demand volumes, historical trends, seasonality, and business initiatives across supported regions and functions
• Translate demand forecasts into staffing requirements, including headcount, position management, schedule coverage, and capacity allocation across global teams
• Utilize Desktop Process Analytics (DPA) and related tools to analyze employee activity, productivity, idle time, non-productive time, and system usage across regions and delivery centers
• Identify productivity trends, operational bottlenecks, and capacity optimization opportunities while ensuring responsible, compliant, and ethical use of monitoring data
• Monitor real-time and near-term staffing and productivity performance; proactively identify risks and recommend corrective actions to protect service levels and financial targets
• Maintain accurate headcount, position, and labor budget tracking aligned with approved plans across multiple geographies
• Build and maintain workforce, productivity, and financial models to support operational planning, scenario analysis, and executive decision-making
• Produce standardized and ad-hoc reports, dashboards, and executive summaries providing global visibility into capacity, utilization, productivity, and cost drivers
• Collaborate with Finance, HR, Operations, and Technology partners to align workforce strategy with business goals and regional requirements
• Support internal controls, audit readiness, and documentation related to workforce and productivity analytics across global operations
• Drive continuous improvement through automation, data integration, and enhancement of analytical tools and dashboards
• Clearly communicate assumptions, insights, risks, and recommendations to leadership and cross-functional stakeholders across regions

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED