Workforce Case Manager

Housing Authority of Baltimore City•Baltimore, MD

About The Position

Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership. Position Summary Under general supervision, performs responsible work to coordinate and monitor Housing Choice Voucher Program and/or public housing resident’s participation in the Family Self-Sufficiency Program (FSSP). Performs responsible engagement/recruitment, retention and case management work for FSSP participants. Duties include: (1) performing outreach, recruitment and engagement activities to promote FSSP participation; (2) providing case management services to FSSP participants; and (3) monitoring the progress and overall participation of FSSP participants. Performance of the duties requires knowledge of social services, socio-economic issues/problems facing low-income/disadvantaged residents/families and knowledge of counseling methods and techniques. The position involves the assignment of a large caseload of individuals/families located in several locations throughout the Metropolitan Baltimore area. All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Requirements

Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Sociology, Psychology, Social Work, or a related field is preferred.
At least two (2) years of responsible experience in the human/social service field preferred.
Any equivalent combination of education, training, and experience that provides the required knowledge and abilities may be considered sufficient.
Must possess a valid state of Maryland driver’s license and be insurable under the Authority’s plan.
Must be eligible for coverage under the Authority’s fidelity bond.
Must be available to work some evenings and weekends when necessary.
Possession of a valid Maryland driver's license.
Must be able to be covered under the Authority's vehicle insurance policy.
Must not engage in private real estate business.
Availability to work some evenings and weekends as needed.
Successful completion of a prescreening investigation, including verification of employment history and education credentials.
A 6-month probationary period applies to this full-time permanent position.

Responsibilities

Performs FSSP participant outreach, recruitment, engagement and retention activities.
Conducts FSSP participant orientation and informational seminars/workshops.
Provides case management and counseling services to assigned FSSP participants.
Provides social service, medical, mental health and other referrals to assigned FSSP participants as needed.
Monitors and tracks assigned FSSP participants’ progress.
Maintains accurate and up-to-date case files on all assigned FSSP participants.
Promotes socialization and other activities to improve the quality of life of FSSP participants.
Prepares and submits activity reports.
Performs other duties as assigned by the Social Work Supervisor II and the Director of Resident Services.
Performs other duties as assigned.