Workforce Management Platform Lead

Learning Care Group • Novi, MI

18h • $127 - $140

About The Position

The WFM Platform Lead is the primary technology owner for the organization’s
Workforce Management (WFM) ecosystem, with a focus on the UKG platform (e.g.,
UKG Pro WFM). This role ensures the WFM platform is stable, scalable, optimized,
and aligned with business needs.

The WFM Platform Lead serves as a bridge between IT, HR, Operations, and vendor
partners, overseeing technical design, configuration, integrations,
enhancements, and ongoing system performance.

Requirements

• 5+ years of experience supporting or administering WFM systems (preferably UKG Pro WFM, UKG Dimensions, or Kronos).
• Strong technical knowledge of timekeeping, scheduling, accruals, labor rules, and compliance frameworks.
• Hands-on experience with system configuration, integrations, and APIs.
• Ability to lead technical projects from design through implementation.
• Excellent communication skills and the ability to work with both technical and business stakeholders.

Nice To Haves

• Experience with UKG APIs, Dell Boomi, middleware, or ETL frameworks.
• Background in HRIS or payroll systems.
• Experience leading or mentoring technical staff.

Responsibilities

• Serve as the technical owner for all UKG/WFM applications, modules, and integrations.
• Define and maintain the technical roadmap, ensuring the platform aligns with business priorities and technology strategy.
• Evaluate and recommend new features, upgrades, and optimizations within UKG.
• Lead the technical configuration and architecture of the UKG platform.
• Design and implement system workflows, rules, and configuration changes following best practices.
• Oversee integrations between UKG and other systems
• Ensure data integrity, security, and compliance with internal IT policies.
• Monitor system performance and proactively address issues and risks.
• Manage and prioritize incoming requests, enhancements, and break/fix work.
• Develop and maintain documentation, including system designs, configurations, and SOPs.
• Lead UAT and deployment processes for WFM releases, patches, and upgrades.
• Act as the primary liaison between IT, HR, Operations, and UKG vendor support.
• Provide guidance and technical leadership to analysts, developers, and support teams.
• Support HR and Operations in defining business requirements, translating them into functional/technical solutions.

Benefits

• Compensation based on position, education and experience. Bi-weekly paid.
• Base salary range: $127-140k
• This position is eligible for our Support Central bonus program which is based on annual achievement of company performance.
• Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
• Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
• Education assistance including tuition reimbursement
• Childcare discount available to all employees
• Corporate partner Discounts
• This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed