Workforce Manager

V2X • Saint Helena, CA

3h

About The Position

The Workforce Manager is responsible for the day to day operation of work order management to include receiving, recording, assigning and tracking work orders to completion in the government approved automated system in accordance with the performance work statement (PWS). The Production Control team manages all work requests from completion to closeout and maintains/updates collected data in CE NexGen IT (TRIRIGA) and BUILDER SMS. The Production Control team may assist with supply tracking in the government automated system to include preparing records and reports of consumption of material and miscellaneous consumables, quality control and other aspects of parts and material warehouse management.

Requirements

• Must have Secret clearance to be considered for this position
• Must have a High School diploma or equivalent, Technical.
• Must have a current, valid U. S. Passport and Driver’s License
• Must have and maintain a valid U. S. SECRET or Interim Secret Security Clearance prior to deployment.
• A minimum of (1) year of work experience managing CE NexGen IT
• Knowledge in SMS Builder Data Base
• Must have excellent customer service skills, understanding of operation, maintenance and repair service ticket needs, inventory, supply and document control experience.

Nice To Haves

• Associates or Bachelor Degree preferred.

Responsibilities

• Responsible for the performance and daily management, execution, and personnel supervision of production control operations.
• Shall develop work procedures and work scheduling to ensure efficient use of resources and required coverage to meet PWS requirements.
• Performs and trains personnel according to standard operating procedures and participates in all related process action/process improvement actions.
• Ensures the whole team presents a professional and courteous image at all times to communicate customer needs, provide problem-solving services, develop cooperative working relationships, coordinate and monitor customer needs, instill cooperative management, and ensure professional performance at all times.
• Implement the V2X customer satisfaction program to ensure customers receive polite, cheerful, and prompt customer support to answer trouble calls and enter work orders in the automated system and track to completion in accordance with the PWS.
• Shall follow up with customers and facility managers to ensure facility problems are completed to the customer's satisfaction NLT two (2) calendar days after work request completion.
• Shall provide USG and customers advanced notifications of scheduled disrupted services and expected downtime notices due to emergency outages.
• Shall assist in the process to obtain digging permits, welding permits, and confined space entry permits. The AF Form 103, Base Civil Engineer Work Clearance Request, or automated equivalent may be used for this purpose. Assist in the approval of digging permits.
• Responsible for following a comprehensive safety program in compliance with Vectrus, OSHA and United States Air Force (USAF) requirements.
• Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.
• Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).
• Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees