Workforce Planning Analyst Senior

USAA • San Antonio, TX

21h • $85,040 - $162,550 • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a highly skilled and proactive Workforce Planning Analyst Senior to join our team. The ideal candidate will possess significant experience in workforce planning and strategy, with a strong emphasis on headcount forecasting and skills gap analysis. This role requires ability to manage recurring planning and reporting cycles across a multiple business environment, employing advanced Excel skills for data analysis and interpretation. The successful candidate will be a self-starter, capable of moving work forward independently with minimal direction. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving teamwork to common understanding of business requirements and driving standard enterprise wide business processes.
• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

Nice To Haves

• Workforce Planning & Strategy Focus: Significant experience in workforce planning and strategy, including headcount forecasting and skills gap analysis.
• Experience developing or strengthening foundational planning processes and baselines, ensuring consistent, reliable, and repeatable planning frameworks.
• Experience supporting integrated planning or intake processes, including reporting across workforce, financial, or operational initiatives.
• Experience supporting location, capacity, or space‑related planning in partnership with facilities, real estate, or workplace strategy teams.
• Ability to translate planning decisions into clear materials, trackers, and guidance, enabling business partners to understand requirements and implement effectively.
• Comfort operating in dynamic or evolving environments, demonstrating the ability to balance structure with execution amid ambiguity.
• Strong judgment and an ownership outlook, with the ability to anticipate needs, take initiative, and operate independently within defined planning frameworks.

Responsibilities

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
• Guides in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Provides operational support on current complex processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs.
• Validates information and works with other groups to include presentations of detailed findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Maintains broad system knowledge, stays ahead of on all system enhancements, identifies training needs and implements plans.
• Maintains broad business knowledge, knows the latest on key business strategies & initiatives and finds opportunities for support and enablement.
• Assists with the documentation of new and revised departmental procedures.
• Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Serves as a resource to team members on raised issues of a routine nature.
• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls, Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Contributes on policies, standards, risk management and controls related to relevant processes.
• Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level