Workplace Experience Ambassador

JLL•Apex, NC

7d•Onsite

About The Position

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building.

Requirements

3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Excellent verbal and written communication skills with ability to communicate professionally
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
Strong prioritization and time management skills with ability to work independently

Nice To Haves

Bachelor's degree or equivalent experience
Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
Excellent organizational skills and process management capabilities
Ability to adapt to new devices, technology, and applications
Experience building meaningful lasting relationships in professional environments
Background in continuous improvement and innovation initiatives

Responsibilities

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
Assist with client events and serve as training center concierge for internal and external events as needed