Workplace Exp Coordinator

Aston Carter•Richardson, TX

2d•$22 - $24•Onsite

About The Position

As a Workplace Experience Coordinator, you will play a critical role in delivering a polished, hospitality-driven experience for employees and guests. You will ensure smooth, efficient, and secure mail and office operations while supporting front-of-house services and maintaining overall workplace readiness.

Requirements

High school diploma or GED required; associate degree or higher preferred.
2–4 years of experience in customer-facing roles across office services, hospitality, reception, facilities, or mailroom operations; hybrid experience strongly preferred.
Proficiency in Microsoft 365 (Outlook, Excel, Word, Teams); familiarity with shipping platforms and postage systems is a plus.
Ability to lift/move packages (25 lbs.), conduct space rounds, and perform basic equipment troubleshooting.

Nice To Haves

Hospitality mindset with professional, warm, confident communication.
Highly organized and detail-driven with meticulous follow-through.
Trustworthy and discreet in handling sensitive information and deliveries.
Proactive problem solver with the ability to spot issues early and propose solutions.
Team-first collaborator working seamlessly with colleagues and vendors.
Comfortable with technology, quickly learning and navigating workplace systems.

Responsibilities

Serve as a warm, polished first point of contact for employees and visitors, issuing visitor and parking badges while adhering to site security protocols.
Support meeting and event logistics, including room booking, setup/tear-down, and supply coordination.
Assist with vendor coordination and communication to support Workplace Experience services.
Receive, audit, and log all incoming deliveries, reconcile items against documentation, and ensure same-day delivery whenever possible or communicate next-day expectations.
Maintain strict chain of custody and confidentiality for inbound and outbound mail, including accountable packages.
Prepare outgoing shipments via FedEx/USPS, ensuring appropriate packaging, labeling, and compliance.
Monitor, maintain, and restock mailroom and postage supplies.
Oversee the copier/MFD fleet, serving as the first point of escalation for service issues, paper/toner replenishment, and basic troubleshooting.
Conduct routine walk-the-space rounds with a strong attention to detail, resetting conference rooms, common areas, pantries, and supply stations to established standards.
Support open/close routines for front-of-house and shared spaces, submitting and tracking janitorial and maintenance work orders as needed.
Collaborate with the Workplace Experience team to support onboarding/offboarding tasks, event preparation, and general office operations.
Identify opportunities to streamline processes and elevate the employee and guest experience.
Follow property-specific emergency, safety, and security procedures and escalate issues promptly when required.