Workplace Experience Service Coordinator

JLL•Thousand Oaks, CA

1d•$27•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Service Coordinator - JLL What this job involves: The Workplace Experience Coordinator is responsible for delivering an exceptional, hospitality-driven client experience through proactive engagement, strong communication, and high-touch event support. This client-facing role partners closely with JLL leadership, service partners, and the client to ensure spaces are fully prepared, compliant, and ready for daily operations and events. In addition to event execution, this role provides facilities support including space ownership, daily walks, work order coordination, and vendor engagement. This is a 100% onsite position. A hospitality mindset is fundamental to delivering exceptional workplace experiences for our client. We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.

Requirements

High school diploma or GED equivalent
1-2 years of experience in hospitality, workplace services, soft services, operations or related field.
Strong organizational skills with a proactive, self-driven, solution-oriented mindset
Excellent communication and client service skills
Ability to prioritize, manage multiple tasks, and make sound decisions
Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
Experience with Smartsheet

Nice To Haves

Experience working in a regulated environment
Workplace experience or hospitality industry background
Bachelor’s or associate degree is a plus.

Responsibilities

Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience
Conduct daily building walks to identify and report facility, cleanliness, or readiness issues
Ensure assigned spaces are client-ready and properly reset each day
Coordinate with Facilities, Janitorial, Security, and other service partners to resolve issues and maintain service standards
Support work order creation and tracking via Maximo and/or CrowdComfort
Attend weekly planning meetings to review upcoming events and ensure preparedness
Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence
Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed
Maintain meeting supplies, coffee machines, and general readiness of assigned spaces
Ensure compliance with EHS and client standards for all workplace and event activities
Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes
Support implementation of new workplace standards in partnership with the Workplace Experience Manager
Perform other duties as assigned