Workplace Operations Specialist

Fetch•Chicago, IL

12h•$65,976 - $71,798•Onsite

About The Position

As our Workplace Operations Specialist, you will be the driving force behind daily operations at our Chicago office and a key partner on team workplace initiatives. You’ll support onsite events, team meetups, vendor partnerships, employee experience, and operational logistics to ensure our people can work confidently and comfortably onsite. This role is full-time, exempt, and reports to the Director, Workplace Experience & Operations. Regular in-office presence is required in Chicago, with occasional travel to other locations as needed.

Requirements

1+ years of experience in an administrative, office management, hospitality, or customer service role
Service-oriented and customer-centric; you enjoy helping others and creating positive experiences
Strong organizational skills with attention to detail
Excellent verbal and written communication skills
Proactive, dependable, and ability to work both independently and collaboratively
Comfortable learning new systems and tools, including AI

Responsibilities

Lead day-to-day workplace operations in Chicago, making our office a place our coworkers love to work and guests love to visit. Ensure the office operates smoothly and proactively
Serve as primary onsite workplace point of contact, including visitor experience and physical security oversight
Manage communications in a timely and professional fashion
Plan and support workplace programs that enhance engagement (ex. events, team meetups, travel, meals, amenities, and culture)
Manage vendor relationships and liaise with property management, building security, and cleaning staff
Oversee management of the office facility, including coordinating preventive maintenance and repair projects as needed
Manage workplace inventory and optimize spend to ensure consistent office readiness (supplies, snacks, amenities)
Partner with cross-functional teams on workplace needs and process improvements
Create and/or enable workplace processes that are scalable and continuously improving
Provide additional support to other satellite offices as needed