Workplace Performance Ambassador

JLL•Chicago, IL

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Workplace Performance Ambassador serves as a pivotal connector between people and processes, elevating employee performance and experience in JLL's Chicago office. This dynamic role combines high-touch workplace operations with sophisticated data-driven performance management, transforming insights into practical improvements that drive measurable business outcomes. As a key contributor to JLL's Americas Portfolio, you'll orchestrate cross-functional programs while ensuring consistent, high-quality service delivery that exceeds client expectations. This position offers an exceptional opportunity to shape workplace culture through anticipatory service design, strategic business intelligence initiatives, and performance optimization programs that directly impact employee satisfaction and operational excellence. What your day-to-day will look like: • Lead high-touch workplace experience initiatives, creating anticipatory and personalized interactions that foster employee engagement and productivity across the Chicago office • Support daily facilities operations by monitoring vendor performance, coordinating maintenance and cleaning services, and ensuring workplace services align with SLAs and regulations • Conduct routine premises inspections and manage work order systems for maintenance issues, cleanliness concerns, and system faults while supporting front-of-house operations • Develop and maintain business intelligence capabilities by translating objectives into integrated information management strategies and building data visualization tools for stakeholder insights • Act as program manager for data and performance initiatives, coordinating cross-functional approvals, managing dependencies, and supporting enterprise-wide enhancement of data-driven culture • Facilitate training programs for service standards across front-of-house areas while developing and maintaining SOPs and accessible knowledge management resources • Monitor SLA compliance and vendor performance metrics, ensuring timely resolution of operational issues and supporting data collection for risk identification and mitigation

Requirements

Bachelor's degree required
5+ years of relevant experience in workplace experience, facilities management, analytics, or program management
Proven experience in shared-service or account-based delivery models with demonstrated credibility when presenting to senior stakeholders
Exceptional customer service and communication skills with strong interpersonal and influencing abilities
Strong analytical and problem-solving skills with demonstrated ability to proactively identify and resolve issues
Advanced proficiency in Microsoft 365 suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint)
Highly organized with excellent time-management and multi-tasking abilities, effective performance under pressure

Nice To Haves

Familiarity with Corrigo facilities management software
Experience as a collaborative leader working across Workplace, Facilities, IT, and vendor partner teams
Background in developing business intelligence dashboards and reporting routines
Track record of identifying and implementing cost savings and process improvement opportunities
Experience facilitating feedback loops with operations and vendor partners
Knowledge of contract KPIs, reporting requirements, and client expectation management
Previous experience supporting enterprise initiatives with measurable outcomes

Responsibilities

Lead high-touch workplace experience initiatives, creating anticipatory and personalized interactions that foster employee engagement and productivity across the Chicago office
Support daily facilities operations by monitoring vendor performance, coordinating maintenance and cleaning services, and ensuring workplace services align with SLAs and regulations
Conduct routine premises inspections and manage work order systems for maintenance issues, cleanliness concerns, and system faults while supporting front-of-house operations
Develop and maintain business intelligence capabilities by translating objectives into integrated information management strategies and building data visualization tools for stakeholder insights
Act as program manager for data and performance initiatives, coordinating cross-functional approvals, managing dependencies, and supporting enterprise-wide enhancement of data-driven culture
Facilitate training programs for service standards across front-of-house areas while developing and maintaining SOPs and accessible knowledge management resources
Monitor SLA compliance and vendor performance metrics, ensuring timely resolution of operational issues and supporting data collection for risk identification and mitigation