Workshop Service Administrator

Sandvik•Elko, NV

About The Position

Sandvik is looking for a Workshop Service Administrator in Elko, NV! If you have experience working in an industrial setting and have a background in inventory or office management, Sandvik Mining wants to speak with you! Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling. Key performance areas As the Workshop Service Administrator, you will set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders.

Requirements

Besides possessing an Associate’s degree
The Service Administrator must have 3-5 years’ experience in office or inventory management, preferably in an industrial environment.
You must have an aptitude for learning new data input systems
A higher ability and understanding of Microsoft Office would be required.
You must be highly organized, self-motivated, and proactive in order to address all customer and internal requirements in a quick and professional manner.
A professional demeanor and the ability to work quickly and effectively within time constraints are mandatory.
The ability to work overtime as the requirements of the business dictate is required.

Nice To Haves

Experience with accounting related activities is preferred

Responsibilities

Aurora S34 system processing
Open field service jobs for billable work, warranty and jobs for other areas of parts & service
Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
Maintain/track open field service jobs
Order parts and/or outside services
Coordinate with vendors for orders
Process all system and hard copy documentation for all WIP orders
Open lps tickets for expediting, pricing, etc.
Prepare quotes and invoices and/or close field service and WIP jobs
Follow up with Sandvik internally as required to satisfy the requirements of WIP
Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
Enter technician labor in EQ
Look up parts, pricing and availability to provide quotes to customers for service work and audits
Open/assist jobs with parts needed from stock equipment
Provide monthly reports for team and customers
EQ / IT
Open/maintain branches in aurora
Maintain/create technicians in aurora
Maintain labor cost and sell rate in aurora
Maintain user parameters, team authorizations and user/branch authorities
Train/Assist coworkers in aurora when issues arise, and they need assistance
Assist co-workers with getting access to aurora tasks
Aurora and Sales Tools
Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim
Administrative Duties
Order vehicle safety equipment for fleet
Order uniforms for field service technicians
Order tools for field service technicians
Order office supplies for technicians
Accounting
Maintain AP links for orders placed; amend and receive orders
Work with AR to resolve outstanding balances
Work with vendors and customers to be set up in Sandvik ERP
Process all system and hard copy documentation for all WIP orders
Secure parts and materials for technician jobs
Prepare quote information for parts and service jobs
Coordinate with vendors for orders
Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
Prepare, quote and invoice jobs
Verify and enter technician time into jobs
Produce reports of in process, backlog and future jobs
Enter warranty claims in sales tools to the factory

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan.
In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

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