Wound Center Assistant/Patient Care Tech - Healing Center (0.9 Days)

Mercy Cedar Rapids•Baltimore, MD

2d•Onsite

About The Position

This position supports Mercy’s philosophy of patient centered care by providing safe and effective patient care by performing tasks and support functions under the supervision of a Licensed Nurse. The Wound Center Assistant/Patient Care Tech will also provide assistance with answering phones, greeting patients, scheduling appointments, and other duties as needed.

Requirements

Demonstrates competency in unit specific skills.
Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.
Creates a welcoming environment for all healthcare team members.
Committed to ongoing self-development and learning.
Proficiency in computer and phone operations, as well as medical terminology.
High School diploma or equivalent preferred.
Must have ONE of the following: completion of a Certified Nurse Assistant (CNA) or Health Support Professional program a minimum of 2 years in a Bachelor's in Nursing Degree program one year in an ADN program comparable education, training and experience in the absence of successful completion of a CNA or Health Support Professional program
Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Nice To Haves

Previous patient care tech experience and/or medical office experience preferred.

Responsibilities

Answers phones, greets patients, returns phones calls, schedules appointments, scans documents, ensures patient information is entered and accurate, and assists with work que as delegated by Wound Center Assistant.
Collects and records patient data within scope of practice (vitals signs, I&O, telephone calls, observation notes).
Assists patients with activities of daily living and personal care/hygiene and responds to patient requests for assistance.
Assists nursing staff with patient care needs.
Obtains vitals signs, and settles patients by offering drinks and warm blankets.
Assists nurses with patient care as needed, such as holding a limb or assisting with dressing changes per scope of practice.
Effectively communicates with team when requested needs cannot be immediately met.
Assists Hyperbaric Nurse with patient needs (blood glucose, vital signs, dressing, bathroom needs, transfers) and clean hyperbaric oxygen chambers with nurses' supervision and direction.
Cleans rooms after each patient use and stocks rooms.
Schedules patients for treatments based on referral work que and prepares schedule for the next day on white board(s).
Helps prepare clinic for anticipated needs.
Utilizes Patient Care Tech template to help prioritize needs and duties.
Helps close unit at the end of the shift if needed and available.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.