Wraparound Specialist (Bilingual)

HOPE Clinic•Houston, TX

14h•$18 - $25

About The Position

The Wraparound Specialist will provide navigation assistance and referrals to patients of Asian American Health Coalition (AAHC) DBA HOPE Clinic to improve their health by addressing social barriers, collectively called social determinants of health. Responsible for coordination of activities based on identified social barriers to optimal health, including those revolving around transportation, food, housing and education/employment needs. Provides education on and acts as a bridge to the US health system for immigrants and refugees.

Requirements

Community Health Worker certified by State of Texas or eligible to apply for certification.
Minimum of three year experience in health navigation, and/or clinic patient assistance
Knowledge of and experience in developing, implementing and working in a community outreach program
Knowledge of existing social service programs available in Houston area and Harris County
Office equipment (e.g., computer, copier)
Microsoft Office
Must be able to utilize the Internet
Strong written and oral communication skills
Strong customer service skills
Must be detailed oriented and able to handle multi-tasks
Detail oriented
Must be able to handle multiple tasks, complexity, and diversity of customers
Must be fully vaccinated against COVID-19.
High School diploma or GED is required; Associates Degree is preferred.
Experience in the medical field and referral/patient navigation.
Bilingual (Vietnamese, Chinese, Arabic, and/or Spanish with English) is required.
Above average skills in language ability as well as public speaking and writing.
Must have good transportation and a valid Texas Driver’s license.

Nice To Haves

Texas certified Community Health Worker (CHW) preferred (or willing to obtain this certification).

Responsibilities

Conducts in-depth assessment of patients identified as having social issues through the PRAPARE tool to identify strengths and opportunities for growth
In conjunction with patient, develop a plan to address social issues
Provides referrals, coaching and mentoring to ensure patients have opportunities to address social needs
Follow-up with patients to determine progress and provide coaching/mentoring as required.
Stay up to date with social service resources
Service and respond to customer and patient questions, issues and/or concerns
Securely and accurately document all patient information
Interpret dictation and respond accordingly
Submit Agency forms and documentation in a timely manner. (Improvement activities, response to memorandums, travel reconciliation, supply requests, leave requests, monthly in-service)
Ensure timely submission of paperwork and reports
Communicate with other clinics, specialists, physicians, management, and billing
Maintain updated patient information and referral forms
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed
Positively contribute to staff morale and corporate culture
Ensure that work assignments and information gathered from day-to-day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality
Ensure that our patients get the best possible care
Schedule and contact patients for required programs and appointments as assigned
Actively participate in agency performance improvement initiatives such as chronic care management and utilizes the approved methodology such as PDSA
Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.
Attend on-site/off-site community engagement activities, clinic events, and/or training as needed
Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.