Youth Apprentice (High School Junior & Seniors) Patient Service Representative - Shawano Site

Prevea Health • Shawano, WI

8h

About The Position

The Youth Apprentice PSR (Patient Service Representative) role has the opportunity to be the patient's first contact and see all front-end operations. In this position you will learn about healthcare customer service, billing, and scheduling. You will also get the opportunity to work closely with other healthcare roles. This position is under the supervision of leading PSRs.

Requirements

• High school student in the grade level junior or senior. Participating in the Youth Apprenticeship program in accordance with school criteria.
• Demonstrate an eagerness to continuously acquire new knowledge and skills, fostering adaptability and growth in dynamic environments.
• Ability to work in a fast-paced environment.
• Fosters work and patient relationships through excellent interpersonal skills and behaviors.
• Possess skills to effectively problem solve.
• Ability to work under stressful situation with high concentration and energy levels.
• Ability to work and meet changing demands.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff-via phone, in person, or through MyPrevea.
• Learn and then conduct the process of scheduling and confirming patient appointments.
• Obtain and confirm accurate demographic and insurance/coverage information.
• Receive and route medical inquiries, complaints, and messages to appropriate staff.
• Learn to assist patient or caller with financial questions regarding policies, insurances, payments, or other financial needs.
• Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures.
• Opportunity to work closely with other healthcare positions and departments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED