Youth Services Case Manager

Support Solutions•Chattanooga, TN

4d•$45,000 - $48,000

About The Position

GENERAL FUNCTION: To provide supervision and coordination of residential, day and personal assistance support for child/youth served. This position will act as liaison between Residential Managers, Youth Care Workers, and administration for the day-to-day operation of the assigned caseload. This includes ensuring that children/youth served needs are met, staffing ratios are correct, staff are properly trained, and documentation is complete and accurate and that all areas of responsibility meet DCS licensure requirements. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities assistance with performing the essential functions of this position. Participate in meetings or assessments for the child/youth. Ensure that training specific to the needs of the child/youth is completed for all staff before they work with any children/youth, along with the on-the-job-training. Coordinate any behavior or therapy training for new staff. Ensure the prompt implementation of service plans/ prior authorizations, Behavior Support Plans, IEP/plans of care, therapy plans for children/youth. Ensure that supervision visits are completed and documented. Follow up on identified issues. Also follow up on identified issues from Quality Assurance visits. Supervise employees, including completion of evaluations and disciplinary actions. Make recommendations regarding hiring and termination of employees. Assure programmatic and administrative supervision of staff on all shifts. Case Manager may be required to cover a shift if/when subordinate staff is unavailable. Case Manager is on call and is responsible for maintaining a cell phone 24/7 to ensure accessibility. Case Manager is required to respond to all calls within 30 minutes from Direct Care Workers/Direct Care Supervisor/Case Manager Supervisor/Management regarding staffing call outs, aggression, physical violence, property damage due to behaviors and incidents requiring law enforcement or emergency medical intervention. May give telephonic guidance; however, personal attendance to a crisis may be required at any time. Assist Direct Care Supervisor and Direct Care Workers in managing incidents and emergencies. Follow up to ensure that incidents are reported according to policies and procedures in a prompt and timely manner. Assist with internal and external investigation requests, including documentation requests and coordinating staff interviews. Review and approve staff schedules to ensure proper coverage and minimize overtime. Check and approve employee timecards. Review activity calendars and shift notes (electronic and hard copy). Work to ensure content of documentation is complete and appropriate. Ensure monthly summaries are completed. Monitor utilization of electronic records system. Ensure his/her training is completed in a timely manner. Ensure training for team members is completed in a timely manner. Ensure that staff meetings are conducted monthly or weekly if needed. Maintain agendas/notes for those meetings and follow up on problem areas. Assist with transitions and admissions to all programs that Support Solutions provides. Encourage high productivity, commitment and cooperation by sharing information through candid, clear and timely communication. Contribute to administration of Support Solutions’ operations by performing other duties/tasks as assigned. Encourage customer satisfaction through regular contact with persons served, conservators, families and external stakeholders. Act as liaison with Youth Service’s Case Manager Supervisor and DCS to ensure the safety, health and well-being of the child/youth. OTHER FUNCTIONS: Exhibit behaviors and best practices that are consistent with the vision and values of Support Solutions. Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment. Attend all training as scheduled. Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved. Operate company and personal vehicles in a safe manner. Perform other job-related duties as may be assigned by authorized staff. This job description does not list all the duties of this position. You may be asked by supervisors, managers or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and employee, or employer may terminate employment at any time, for any reason.

Requirements

Must have a bachelor’s degree.
Must have a valid driver’s license and maintain a valid driver’s license and acceptable driving record throughout employment with Support Solutions.
Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening, felony offender listing, and all others as required by governing entity.
Must meet all training requirements and keep training current.
Effective verbal and written communication skills
Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions
Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
Must be able to practice confidentiality in all matters pertaining to clients and employees
Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate
Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
A working knowledge of community resources
Keeps a professional appearance
Able to follow instructions and work independently
Have a proficient knowledge of computer software programs needed to complete job tasks
Have a general knowledge of office machines. (Fax, Printers, Copiers, etc.)
Understands protocol when working with individuals with developmental disabilities.
Thorough knowledge of rules, regulations, policies, and procedures.
Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.
Employees must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, health screening, etc.
Valid automobile insurance (this must be maintained throughout employment if required.)
Maintain applicable certifications, such as CPR, First Aid, crisis management, medication certification.

Responsibilities

Participate in meetings or assessments for the child/youth.
Ensure that training specific to the needs of the child/youth is completed for all staff before they work with any children/youth, along with the on-the-job-training.
Coordinate any behavior or therapy training for new staff.
Ensure the prompt implementation of service plans/ prior authorizations, Behavior Support Plans, IEP/plans of care, therapy plans for children/youth.
Ensure that supervision visits are completed and documented.
Follow up on identified issues. Also follow up on identified issues from Quality Assurance visits.
Supervise employees, including completion of evaluations and disciplinary actions.
Make recommendations regarding hiring and termination of employees.
Assure programmatic and administrative supervision of staff on all shifts.
Case Manager may be required to cover a shift if/when subordinate staff is unavailable.
Case Manager is on call and is responsible for maintaining a cell phone 24/7 to ensure accessibility.
Case Manager is required to respond to all calls within 30 minutes from Direct Care Workers/Direct Care Supervisor/Case Manager Supervisor/Management regarding staffing call outs, aggression, physical violence, property damage due to behaviors and incidents requiring law enforcement or emergency medical intervention.
May give telephonic guidance; however, personal attendance to a crisis may be required at any time.
Assist Direct Care Supervisor and Direct Care Workers in managing incidents and emergencies.
Follow up to ensure that incidents are reported according to policies and procedures in a prompt and timely manner.
Assist with internal and external investigation requests, including documentation requests and coordinating staff interviews.
Review and approve staff schedules to ensure proper coverage and minimize overtime.
Check and approve employee timecards.
Review activity calendars and shift notes (electronic and hard copy).
Work to ensure content of documentation is complete and appropriate.
Ensure monthly summaries are completed.
Monitor utilization of electronic records system.
Ensure his/her training is completed in a timely manner.
Ensure training for team members is completed in a timely manner.
Ensure that staff meetings are conducted monthly or weekly if needed.
Maintain agendas/notes for those meetings and follow up on problem areas.
Assist with transitions and admissions to all programs that Support Solutions provides.
Encourage high productivity, commitment and cooperation by sharing information through candid, clear and timely communication.
Contribute to administration of Support Solutions’ operations by performing other duties/tasks as assigned.
Encourage customer satisfaction through regular contact with persons served, conservators, families and external stakeholders.
Act as liaison with Youth Service’s Case Manager Supervisor and DCS to ensure the safety, health and well-being of the child/youth.
Exhibit behaviors and best practices that are consistent with the vision and values of Support Solutions.
Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment.
Attend all training as scheduled.
Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved.
Operate company and personal vehicles in a safe manner.
Perform other job-related duties as may be assigned by authorized staff.