About The Position

Develop strong customer relationships and act as their advocate within the company, communicating customer feedback, needs and pains through the organization. Define and track key customer engagement, business plan execution, and in-market performance metrics to manage the business. Analyse data to gain insights into customer experience and product adoption, using this information to guide current business management decisions and future product improvements. Manage the product life cycle from launch through end of life, including release to production and transition planning gen-over-gen. Partner with marketing and sales teams to develop effective Go-to-Market strategies, product positioning, and sales enablement materials. Educate teams across the organization on the global market and competitive landscape via key market data analysis, customer research studies, industry statistics/reporting, and channel/sales force feedback.

Requirements

  • Proven experience (5+ years) as a Technical Product Manager or similar role in product lifecycle management
  • Ability to think strategically, balancing a broad range of internal and external factors when identifying opportunities and proposing solutions
  • Excellent business judgment, investigative, and problem-solving skills, with a data-driven approach to decision-making
  • Excellent communication, negotiation, and interpersonal skills, capable of collaborating with diverse teams
  • Demonstrated ability to lead and influence cross-functional teams without direct authority
  • Able to distil complex concepts into easily understood insights for executive consumption, direction or decision-making
  • Able to learn and apply, possess a growth mindset and take a creative approach to problem-solving
  • Bachelor's degree in Computer Science, Information Technology or Business or related discipline

Nice To Haves

  • Curious about the customer; experience with CX metrics, Customer Journey Mapping, Ideal Customer Profiles, etc. a plus
  • MS or MBA preferred

Responsibilities

  • Develop strong customer relationships and act as their advocate within the company
  • Communicate customer feedback, needs and pains through the organization
  • Define and track key customer engagement, business plan execution, and in-market performance metrics to manage the business
  • Analyse data to gain insights into customer experience and product adoption, using this information to guide current business management decisions and future product improvements
  • Manage the product life cycle from launch through end of life, including release to production and transition planning gen-over-gen
  • Partner with marketing and sales teams to develop effective Go-to-Market strategies, product positioning, and sales enablement materials
  • Educate teams across the organization on the global market and competitive landscape via key market data analysis, customer research studies, industry statistics/reporting, and channel/sales force feedback
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