Zone Operations Manager - Automotive Refinish - Southeast

BASF SE • Virginia Beach, VA

1d

About The Position

BASF Automotive Refinish Coatings Solutions offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world’s leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency. At the heart of our business are our people and our trainers who take care of our customers’ needs including car painting skills, advanced body shop management solutions, and sophisticated management solutions. We are looking for a Zone Sales Manager - Automotive Refinish to join our EC team in the Southeast.

The Operations Manager is responsible for driving operational excellence within the Zone by managing a team of Technical Representatives and Business Development Managers. This role oversees deal creation and submission processes, handles internal financial requests, and ensures seamless execution of operational strategies. Acting as a key partner to the Zone Sales Manager, the Operations Manager supports customer engagement, distributor relationships, and internal alignment to deliver superior service and achieve business objectives. Additionally, the Operations Manager will partner with sales leadership and Human Resources to proactively manage all levels of team performance to continue driving growth.As a Zone Operations Manager - Automotive Refinish - Southeast, you create chemistry by...

Requirements

• a Bachelor’s degree in Business, Operations, or related field.
• 7+ years of experience in operations or sales support within automotive refinish or related industry.
• Proven track record of managing cross-functional teams and operational processes.
• Strong leadership, coaching, and team development skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to travel within the region as required.

Responsibilities

• Leading, coaching, and mentoring Technical Representatives and Business Development Managers
• Setting clear performance goals and providing ongoing feedback and development planning
• Fostering a culture of accountability, collaboration, and continuous improvement
• Managing deal creation and submission processes to ensure accuracy and timeliness
• Overseeing internal financial requests, ensuring compliance with company policies and budgetary guidelines
• Collaborating with internal stakeholders to optimize workflows, pricing, and promotional programs
• Monitoring KPIs and implementing corrective actions to maintain operational efficiency
• Supporting the Zone Sales Manager in maintaining strong distributor and customer relationships
• Ensuring technical and business development teams are delivering superior customer experience
• Engaging with end-users when necessary to resolve operational issues and strengthen brand loyalty
• Analyzing operational data to identify trends and opportunities for improvement
• Preparing accurate reports on deal submissions, financial requests, and team performance
• Ensuring compliance with company policies and industry regulations

Benefits

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager