2026 Corporate Summer Internship Program - The Contact Center, Innovation & Continuous Improvement
About The Position
Overview: Summer Interns complete a 10 week internship centered around professional development, career growth and building the necessary skills to succeed. Summer Interns participate in projects and department initiatives that accelerate career growth and play an important role in building the future of the Bank. As an Intern, you will gain exposure to other departments through guest speakers and industry leaders and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank. About the Team: The Customer Contact Innovation & Continuous Improvement Team partners across the organization to identify, prioritize, and deliver improvements that enhance customer experience, increase operational efficiency, and enable scalable growth across the Contact Center. We serve as a centralized intake, governance, and delivery function—ensuring the right problems are worked on at the right time, using disciplined analysis and proven continuous improvement methods.
Requirements
- Currently pursuing a Bachelor’s or Master’s degree
- Minimum Cumulative GPA of 3.0
- Work Visa Sponsorship not offered for this role
Nice To Haves
- Strong written and verbal communication skills
- Demonstrated computer skills
- Proven analytical skills
- Proven critical thinking skills
- Strong organizational skills
- Detail-oriented
Responsibilities
- Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank.
- Ensure activities adhere to established internal policies and external regulations as applicable.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
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What This Job Offers
Career Level
Intern
