2026 Corporate Summer Internship Program - The Contact Center, Learning & Development
About The Position
Overview: Summer Interns complete a 10 week internship centered around professional development, career growth and building the necessary skills to succeed. Summer Interns participate in projects and department initiatives that accelerate career growth and play an important role in building the future of the Bank. As an Intern, you will gain exposure to other departments through guest speakers and industry leaders and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank. About the Team: The Contact Center Learning & Development (CCL&D) team is dedicated to guiding and empowering contact center employees through strategic, inclusive, and effective learning experiences. The team collaborates closely with business lines and leaders to design and deliver training programs that build skills, enhance knowledge, and support career growth. By aligning education with organizational objectives, CCL&D helps improve performance, elevate the customer experience, and foster a culture of continuous development.
Requirements
- Currently pursuing a Bachelor’s or Master’s degree
- Minimum Cumulative GPA of 3.0
- Work Visa Sponsorship not offered for this role
Nice To Haves
- Strong written and verbal communication skills
- Demonstrated computer skills
- Proven analytical skills
- Proven critical thinking skills
- Strong organizational skills
- Detail-oriented
Responsibilities
- Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank.
- Ensure activities adhere to established internal policies and external regulations as applicable.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
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What This Job Offers
Career Level
Intern
