ACADEMIC PROGRAM ADVISOR (Hybrid)

University of California, Irvine • Irvine, CA

6h • $23 - $25 • Hybrid

About The Position

Under close supervision, serves as the front desk advisor for prospective/current undergraduate students, faculty, staff and the public regarding academic degree and minor programs in The Samueli School of Engineering Undergraduate Student Affairs Office. Advises primarily by walk-in or online chat, but also by telephone and email. Provides academic planning services to current undergraduate students regarding Samueli School major and minor requirements, policies and procedures. Responsible for responding to, or assigning to others, inquiries that come through the general advising email address, as well as sending email communication to Engineering undergraduate populations via email distribution lists. Assists in coordinating and evaluating events, workshops, and projects for prospective and current undergraduates. Processes reimbursements and all expenditures via KFS.

Requirements

• Basic skills in judgment and decision making, problem solving.
• Ability to multi-task.
• Basic ability in problem identification, reasoning, ability to develop original idea to solve problem
• Written and verbal communication skills, including active listening
• Basic knowledge working with a diverse student population, and sensitivity to culture, race, ethnicity, gender identity, sexual orientation and socio-economic status
• Ability to work as a positive team player, providing constructive contributions, information, and backup to enable effective and efficient delivery of service
• Proficient in utilization of Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to learn new software programs that may be introduced
• Ability to utilize different methods of communication (verbal, written) to ensure students understand the academic plans
• Ability to effectively assess student needs and make an appropriate referral to campus resources
• Effective front desk customer service techniques
• Bachelor's degree in related area and / or equivalent experience / training

Nice To Haves

• Basic knowledge of advising and counseling techniques.
• Basic knowledge of departmental/school/college courses and majors
• Basic knowledge of department/school/college policies, procedures, and requirements.
• Knowledge of university resources available to support a wide range of student needs.
• Less than 1 yearAcademic Advising experience

Responsibilities

• Serves as the front desk advisor for prospective/current undergraduate students, faculty, staff and the public regarding academic degree and minor programs
• Advises primarily by walk-in or online chat, but also by telephone and email.
• Provides academic planning services to current undergraduate students regarding Samueli School major and minor requirements, policies and procedures.
• Responsible for responding to, or assigning to others, inquiries that come through the general advising email address, as well as sending email communication to Engineering undergraduate populations via email distribution lists.
• Assists in coordinating and evaluating events, workshops, and projects for prospective and current undergraduates.
• Processes reimbursements and all expenditures via KFS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level