Access Services Supervisor

University of Arkansas System•Little Rock, AR

About The Position

The Access Services Supervisor is responsible for overseeing daily operations related to service access, scheduling, and front-end customer or patient services within an organization. This role supervises access staff, ensures efficient workflows, and maintains high standards of customer service while supporting organizational goals for timely and accurate access to services.

Requirements

High School Diploma/GED PLUS seven (7) years of registration and/or billing experience including three (3) years of experience in a healthcare environment

Nice To Haves

Bachelor’s Degree in Business, Healthcare, or a related field
Three (3) years of experience in registration, billing, or scheduling in a healthcare environment
Leadership or supervisory experience

Responsibilities

Supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals.
Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.
This position assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service.
They will also perform regular audits to insure productivity, quality and compliance.
Provides report of findings and works with administrative team to develop corrective action plans.
Displays exceptional leadership, supervisory, communication and interpersonal skills.
Perform other duties as needed.