Account Executive, Membership Services

Tennessee Titans•Nashville, TN

17h

About The Position

We are looking for a dynamic and enthusiastic professional to become part of our Client Services & Hospitality team in the role of Account Executive – Membership Services. In this position, you will deliver outstanding customer service while actively connecting with existing Season Ticket Members to enhance retention rates. The perfect candidate will possess excellent communication abilities, problem-solving skills, a strong work ethic, and previous experience in customer service and/or sales within the sports or hospitality sectors.

Requirements

Bachelor’s Degree from an accredited college or university required.
2-3 years of service or sales experience in sports or hospitality industry preferred
Self-motivated professional with strong work ethic and excellent written and verbal communication abilities
Proven customer service skills with ability to balance competing priorities and manage customer expectations
Collaborative team player who thrives in a team-first environment
Proficient in Microsoft Office Suite and ticketing systems (SeatGeek experience preferred)
Capable of walking and standing for extended periods during games and special events (up to 5 hours).
Willingness to work nights, weekends, and some holidays as needed.
Strong written and verbal communication skills to effectively interact with team members, clients, and stakeholders, along with active listening abilities to understand and respond appropriately to diverse audiences in both individual and group settings.

Nice To Haves

Degree in Business, Sports Administration, or related field preferred

Responsibilities

Manage and maintain an assigned portfolio of season ticket member accounts with focus on annual renewal retention.
Establish meaningful relationships with Current Nissan Stadium and new Nissan Stadium Clients
Complete minimum daily outbound communications through calls, texts, emails and other channels to meet service and engagement objectives.
Conduct regular face-to-face meeting with season ticket members to provide personalized service and enhance fan experience.
Meet and exceed individual team renewal goals
Opportunity to sell season ticket packages, partial plans, and group tickets for the Current Nissan Stadium
Generate new sales leads through referrals and season ticket member interactions.
Proactively address member inquiries via phone, text, online chat, social media, and email.
Handle challenging customer situations with professionalism and effective problem-solving
Respond to all customer inquiries and concerns in a timely manner
Work game days and service customer needs, make in-seat visits, assist fans and interact with season ticket members during special game day experiences
Maintain accurate, up-to-date client records in SeatGeek ticketing system and CRM software
Support execution of special events that add value to members and prospects.
Attend all training sessions and participate in regular team meetings
Assist with other stadium events, as assigned, in a service and/or promotional function
Other duties as assigned by Manager, Membership Service