Account Manager, Membership Services

The Florida Panthers•Sunrise, FL

4h•Onsite

About The Position

The goal of a Membership Service Account Manager is to provide exemplary service to all Territory Members and Amerant Bank Arena guests. They are directly responsible for all revenue goals associated with an assigned account base of existing Territory Members with focus on renewals and retention, referrals, add-ons, and upgrades. The Account Manager, Membership Services will cultivate and foster relationships with assigned account base by being pro-active, anticipating client needs and delivering first class service and experiences.

Requirements

Strong work ethic
Provide exemplary service
Natural proactive approach
Positive attitude
Outgoing and patient
Team-Oriented
Self-Motivated
Problem solving
Creator
Attention to detail
Superb client interactive skills
Excellent communication skills
Relationship builder
2-3 years ticket sales &/or service experience preferred
A desire to build a career in professional sports
Knowledge of Seat Geek, Salesforce, Microsoft Word, Excel, and PowerPoint preferred

Nice To Haves

Bilingual preferred but not required

Responsibilities

Successfully meet and exceed individual and organizational goals relating to their assigned Territory Members
Surpass expectations of all revenue goals associated with new business sales, nightly suites, group tickets, and concerts/events
Build and foster strong relationships with assigned Territory Members base through face-to-face interactions including pro-active communication, in-game visits, and out of office appointments
Onboard, welcome and connect with new Territory Members as assigned
Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours
Outperform established service levels and standards as set forth by Florida Panthers
Assist and support with special events for Territory Members such as networking/social events, meet & greets, and Members-Only parties
Work synergistically with the sales and service team members to ensure the client experience is heightened
Manage all communications and corresponding invoices related to Membership renewals
Provide assistance to all Territory Members and general fans with mobile ticketing and Florida Panthers Gameday App.
Play a key role with the material that goes into the Territory Member Locker Room web page section
Enhance the gameday experience for Territory Members and fans alike by creating lifelong memories for all
Other duties as assigned