Account Management Administrator

FloresHR, LLC • Charlotte, NC

23m • Onsite

About The Position

We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Account Management Administrator will bring a strong blend of analytical, operational, and administrative expertise. Proven ability to support account teams through data analysis, reporting, and process optimization while ensuring seamless day-to-day office operations.
This role is ideal for someone who thrives in a fast paced environment, enjoys problem solving, and excels at keeping teams coordinated and informed. The Account Management Administrator will report to the VP of Account Management.

Requirements

• An individual that understands the value of providing a high level of customer service.
• An individual who is hyper focused on excellent service turnaround times.
• An individual with 1+ years’ experience in account management support, administrative operations, business analysis, or a similar role.
• Strong organizational and office management skills, including calendar coordination, document management, and process improvement.
• Proficiency in Microsoft office including Excel, familiarity with reporting tools is a plus.
• A qualified candidate who possesses above average analytical and problem-solving skills with experience in data tracking, reporting, and performance analysis.
• An individual who is self-motivated, proactive, and able to work both independently.
• A collaborative peer who can empower teammates to grow personally and professionally.
• A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.

Nice To Haves

• Preferred associate or bachelor’s degree but not required.

Responsibilities

• Manage and triage CRM case queues, ensuring timely resolution, reassignment, and accurate.
• Support Account Management through task coordination, document processing, and client data maintenance.
• Track and report on performance metrics, including case activity, call quality, and service levels.
• Conduct call calibrations and assist with quality assurance initiatives.
• Partner with Claims and Account teams to ensure accurate, complete documentation and smooth workflows.
• Prepare client reporting, including performance guarantee metrics and system-generated insights.
• Monitor shared inboxes and support client and broker communications as needed.
• Oversee and support day-to-day office operations to ensure a smooth, organized, and welcoming environment.
• Manage office supplies, placing orders as needed.
• Receive and sort incoming office mail and deliveries and manage outgoing mail/FedEx packages.
• Ensure office policies and procedures are implemented and followed appropriately.
• Identify opportunities for process and office management improvements and implement solutions.
• Support office moves, workspace changes, and evolving workplace needs (including hybrid/remote transitions).
• Maintain office common areas and ensure a professional and functional workspace.
• Own and maintain emergency action plans and coordinate drills as needed.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes the company’s core values.

Benefits

• Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree